Sales Support Coordinator
1 semana atrás
About Our Organization:
Dow Jones is a global leader in news and business information, delivering content to consumers and organizations worldwide. With a rich history spanning over 130 years, we have established ourselves as a trusted source of accurate and timely information. Our portfolio includes renowned publications such as The Wall Street Journal, Barron's, MarketWatch, and Factiva, among others.
About the Team:
OPIS, a Dow Jones company, specializes in providing price transparency across the global fuel supply chain. Our team is dedicated to delivering innovative solutions that enable customers to buy and sell energy commodities with confidence. We pride ourselves on our commitment to reliability, personalized customer service, and constant innovation.
About the Role:
We are seeking a highly organized and detail-oriented Sales Support Coordinator to join our Global Sales team. As a key member of our team, you will provide administrative support, including submission of sales orders and recording updates on our CRM system. You will also have the opportunity to learn the sales process and our diverse, market-leading products.
Your Responsibilities:
- Support Field Sales with the contract administration process, including creating new contracts for new customers and amending or correcting existing contracts.
- Validate inbound leads by phone, chat line, or email and assign the lead to the appropriate sales rep based on lead validation guidance.
- Work closely with Sales Reps, order management team, billing, etc. to ensure sales are accurately recorded and reported in a timely manner.
- Coordinate between the sales rep and corporate legal in situations where legal input is required.
- Work on process improvements to existing sales support processes.
Your Qualifications:
- Experience in sales administration, sales support, customer service, or a similar function.
- Knowledge of and interest in energy commodity markets.
- English fluency (mandatory).
- Intermediate or advanced Microsoft Office and Google Suite.
- Knowledge of NetSuite system (preferred).
- Spanish fluency (preferred).
Benefits:
Learn more about all our Brazil benefits.
#LI-Remote
Reasonable accommodation: Dow Jones is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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