Community Relations Specialist

Há 4 dias


São Paulo, São Paulo, Brasil BlaBlaCar Tempo inteiro
About BlaBlaCar

BlaBlaCar is a leading mobility platform that enables millions of users to carpool or travel by bus in various countries. Our team is diverse and spread across multiple offices, with a significant portion working remotely.

Your Mission

We are seeking a Community Relations Specialist to join our Customer Service team at BlaBlaCar. This role will focus on providing exceptional support to our members, while working on high-impact projects.

Key Responsibilities
  1. Support the Community Relations Team in Brazil by addressing questions and processes related to trust and safety in a timely manner.
  2. Act as a local coach for training new collaborators, procedure updates, and newly implemented procedures focused on trust and safety topics.
  3. Contribute to the improvement of BlaBlaCar processes and policies by identifying issues and bringing them to the attention of relevant stakeholders.
  4. Manage Slack channels relevant to the Community Relations team, including social networks, trust, and safety.
  5. Ensure the seamless operation of all activities, adapting to specific demands during periods of heightened necessity.
Requirements
  1. Previous experience in customer service (at least 1 year) with a focus on investigation and safety issues.
  2. Excellent communication and active listening skills, with a willingness to help others.
  3. A strong knowledge of the internet ecosystem and proficiency in MS Excel or Google Sheets.
  4. Full working proficiency in English and Portuguese.
  5. Familiarity with our BlaBlaPrinciples and ability to thrive in a collaborative, fast-growing environment.
  6. Ability to take ownership and align with business priorities.
  7. Nice to have: experience with the Salesforce platform and Spanish proficiency.
What We Offer
  1. Full remote work possible in the country of employment.
  2. Additional weeks of paid maternity leave.
  3. Financial support for home office equipment.
  4. 30 days of paid holidays per year.
  5. Local meal plan and public transport policy.
  6. Omint health plan, dental care, and life insurance.
  7. Gympass access.
  8. Relocation package and visa support.
  9. Free unlimited carpooling and bus rides.
  10. Personal growth opportunities through trainings, mentorship, and internal mobility programs.
  11. Regular team building events.
  12. Mental health support.
  13. One day off per year to test our product.
  14. One day per year for social engagements with non-profits.
Our Hiring Process
  1. A 45-minute video call with your Talent Acquisition Manager to discuss your career expectations.
  2. A fully remote exercise to evaluate your technical skills.
  3. A 60-minute video call with our Associate Manager to deep dive into the role.
  4. A 30-minute video call with our Senior Customer Operations Manager for vision fit and rounding off the process.


  • São Paulo, São Paulo, Brasil Blablacar Tempo inteiro

    {"title": "Community Relations Specialist LATAM", "description": "About BlaBlaCarBlaBlaCar is a global community-based travel platform that enables millions of members to carpool or travel by bus in various countries. Our diverse team of employees from over 50 nationalities is spread across multiple offices, with a significant portion working remotely.Your...


  • São Paulo, São Paulo, Brasil Blablacar Tempo inteiro

    About BlaBlaCarBlaBlaCar is a leading community-based travel platform that enables millions of users to carpool or travel by bus in various countries. Our team consists of employees from diverse nationalities, spread across global offices, with a significant portion working remotely.Job MissionWe are seeking a Community Relations Specialist to join our...


  • São Paulo, São Paulo, Brasil Blablacar Tempo inteiro

    About the RoleBlaBlaCar is seeking a highly skilled Community Relations Specialist to join our Customer Service team in Brazil. As a key member of our team, you will be responsible for providing world-class support to our members, while working on high-impact projects.Key ResponsibilitiesSupport the Community Relations Team in Brazil on questions and...


  • São Paulo, São Paulo, Brasil BlaBlaCar Tempo inteiro

    About BlaBlaCarBlaBlaCar is a leading community-based travel platform that enables millions of users to carpool or travel by bus in various countries. Our team consists of employees from diverse backgrounds and nationalities, working together to provide exceptional support to our members.Job MissionWe are seeking a Community Relations Specialist to join our...


  • São Paulo, São Paulo, Brasil BlaBlaCar Tempo inteiro

    About BlaBlaCarBlaBlaCar is the world's leading community-based travel platform, enabling 27 million members annually to carpool or travel by bus in 21 countries. Our team of 800 employees comprises over 50 nationalities, spread across 5 global offices, with 30% working remotely.Your MissionWe are seeking a Community Relations Specialist to join our Customer...


  • São Paulo, São Paulo, Brasil Blablacar Tempo inteiro

    About BlaBlaCarBlaBlaCar is a leading community-based travel platform that enables millions of users to carpool or travel by bus across various countries. Our diverse team of employees, spanning over 50 nationalities, works together across our global offices, with a significant portion working remotely.Your MissionWe are seeking a Community Relations...


  • São Paulo, São Paulo, Brasil Blablacar Tempo inteiro

    About BlaBlaCarBlaBlaCar is the world's leading community-based travel platform, empowering 27 million members annually to carpool or travel by bus across 21 countries. Our diverse team of 800 employees, comprising over 50 nationalities, is spread across five global offices, with 30% working remotely.Your MissionWe are seeking a Community Relations...


  • São Paulo, São Paulo, Brasil BlaBlaCar Tempo inteiro

    About BlaBlaCar BlaBlaCar is the world's foremost community-driven travel application, facilitating carpooling and bus travel for 27 million members annually across 21 countries. Our diverse team of 800 employees represents over 50 nationalities and operates from five global offices, with 30% working fully remotely. Your Mission We are seeking a Community...


  • São Paulo, São Paulo, Brasil Tiktok Tempo inteiro

    About the RoleThe Employee Relations Specialist will play a critical role in ensuring a positive and seamless employee experience across the entire employee lifecycle. This individual will be responsible for partnering with HR Business Partners and people managers to address employee relations matters, including employee discipline, underperformance,...


  • São Paulo, São Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    Position Overview: The Employee Relations Specialist is primarily tasked with the thorough investigation of workplace complaints, including issues related to bullying, harassment, and, with support, allegations of Sexual Harassment, Discrimination, and Retaliation. Key Responsibilities: Oversee a meticulous investigation process, ensuring effective...


  • São Paulo, São Paulo, Brasil Circle Tempo inteiro

    About CircleCircle is a pioneering financial technology company at the forefront of the emerging internet of money, where value can flow freely and efficiently, just like digital data. Our innovative infrastructure, including the blockchain-based USDC, empowers businesses, institutions, and developers to harness the potential of this groundbreaking new...


  • São Paulo, São Paulo, Brasil Circle Tempo inteiro

    About CircleCircle is a leading financial technology company at the forefront of the emerging internet of money, where value can flow freely and efficiently across borders. Our innovative infrastructure, including the blockchain-based USDC, enables businesses, institutions, and developers to harness the power of this new internet layer and capitalize on the...


  • São Paulo, São Paulo, Brasil Circle Tempo inteiro

    About CircleCircle is a leading financial technology company at the forefront of the emerging internet of money, where value can flow freely and efficiently across borders, just like digital data. Our innovative infrastructure, including the blockchain-based USDC, enables businesses, institutions, and developers to harness the power of this new internet...


  • São Paulo, São Paulo, Brasil EBANX Tempo inteiro

    **About EBANX**EBANX is a leading payment platform that connects global companies with customers from the fastest-growing digital markets in the world.**Our Mission**We believe that transforming challenges into opportunities and making the impossible part of the journey is crucial. That's precisely why we created a payment technology that builds bridges...


  • São Paulo, São Paulo, Brasil Ge Healthcare Tempo inteiro

    Job Summary: We are seeking a highly skilled Government Relations Specialist to join our team at GE Healthcare. As a key member of our government relations team, you will be responsible for developing and implementing government relations initiatives and sales strategies to establish and maintain relationships with strategic government stakeholders and...


  • São Paulo, São Paulo, Brasil Patria Investments Tempo inteiro

    About Patria InvestmentsPatria Investments is a leading alternative asset management firm with a strong entrepreneurial spirit and a commitment to delivering consistent results to our clients. We are a dynamic partnership of high performers who share a unique set of skills and a passion for innovation.Our team is made up of talented individuals with...


  • São Paulo, São Paulo, Brasil Amorim Tempo inteiro

    About Amorim Law FirmAmorim Law Firm is a boutique international law office and consultancy specializing in global solutions for individuals and businesses seeking a world without borders. We provide expert services related to international citizenship, residence visas, investor advisory, international contracts, and intellectual property...


  • São Paulo, São Paulo, Brasil Wise Tempo inteiro

    Company Overview Wise is a pioneering technology firm dedicated to revolutionizing the way individuals and businesses manage their finances globally. Our mission is to minimize fees while maximizing convenience and speed. Whether facilitating international money transfers, enabling overseas spending, or processing global payments, Wise is committed to...


  • São Paulo, São Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

    Position Overview: The Employee Relations Manager is primarily tasked with the investigation of workplace complaints, including issues related to bullying, harassment, and, with support, matters concerning Sexual Harassment, Discrimination, and Retaliation. Key Responsibilities: Oversee a thorough investigation process, ensuring coordination, timely...


  • São Paulo, São Paulo, Brasil Wise Tempo inteiro

    Company Overview Wise is a pioneering technology firm dedicated to revolutionizing the way money is transferred and managed globally. With minimal fees and maximum efficiency, we strive to enhance the financial experiences of individuals and businesses alike. Our mission is to simplify international transactions, whether for personal or business...