Customer Success Specialist

Há 2 dias

Várzea Grande, Brasil JoomPulse Tempo inteiro

Joom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make e-commerce data easy to understand and efficient for all sellers.

Joom Pulse is one of the key businesses of Joom, an international group of e-commerce companies that was founded in 2016 in Latvia. Joom also includes the following businesses: Joom Marketplace, a platform for shopping from all over the world;
Onfy, a pharmaceutical marketplace in Germany, and JoomPro, a platform for cross-border wholesale trade. Joom's offices are located in Latvia, China, Hong Kong, the USA, Germany, Brazil, and Portugal. Joom Group has its HQ in Lisbon, Portugal.

We are looking for a proactive, customer-focused Customer Success Specialist to foster strong client relationships, enhance user satisfaction, and support seamless product adoption and retention.

Responsibilities

- Develop and maintain strong client relationships, ensuring alignment with customer needs
- Provide fast & full answers to clients' questions and support for their problems
- Keep customers informed on new features and best practices to enhance usage
- Monitor customer engagement and satisfaction to identify upsell and renewal opportunities
- Lead renewal processes and identify growth opportunities within customer accounts
- Ensure high retention rate by providing excellent customer success service & support

Requirements

- 1+ years of experience in customer success management
- Fluency in Portuguese
- Advanced communication skills with ability to handle difficult client conversations, build client trust and understand client perspectives
- Ability to collect, structure, and filter clients' feedback, and transfer this to the stakeholders as marketing manager, product manager, and other internal teams
- Hands-on experience with customer retention and nurturing relationships with small and medium businesses
- Strong analytical skills and data-driven approach
- Practical use experience of AI tools and quick software learning ability
- Experience working based on KPIs (SLA, CSAT, Retention, Churn, Refunds) and results-oriented execution

Preferred

- Good English proficiency and
- Experience working in a similar Brazilian e-commerce and/or analytical tools' company

We offer

- Compensation package: base salary and bonuses
- PJ employment with a possibility to move to CLT employment later
- 100% paid sick leave
- Collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions

Before applying for the above position, please review our Candidate Privacy Notice here: https://legal.Joom.Com/recruitment/JoomPro_Brazil_Job_Applicant_Privacy_Notice.Pdf*. By responding to the vacancy, you acknowledge that you have read our Privacy notice.*

  • Customer Success Representative

    Há 7 dias

    Várzea Paulista, Brasil Meetgeek Tempo inteiro

    About Meet GeekMeet Geek is an AI meeting assistant that doesn't just listen, it acts.We help teams automate meeting capture, summarization, and now, with agentic AI workflows, Meet Geek becomes an active participant in meetings, surfacing data, triggering automations, and even taking actions on your behalf.From Zoom to Teams to Google Meet, Meet Geek...

  • Customer Order

    1 dia atrás

    Rio Grande do Sul, Brasil AMETEK, Inc. Tempo inteiro

    **Location**:Subotica, RS, 240000- **Business Unit**:Ametek Mocon- **Posting Date**:Nov 4, 2025We’re seeking a proactive and customer-focused **Customer Order & Engagement Specialist** to manage order processing and deliver exceptional support. This role is central to ensuring smooth communication between customers and internal teams, resolving issues...

  • Sr. Manager, Customer Success Account Management

    2 semanas atrás

    Campo Grande, Brasil Docusign Tempo inteiro

    Sr. Manager, Customer Success Account Management Docusign brings agreements to life. Over 1.5 million customers in more than 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data trapped inside documents and integrates...

  • Customer Care Specialist with German

    1 dia atrás

    Rio Grande do Sul, Brasil Wibit Consulting & Services (WibitCS) Tempo inteiro

    **In Collaboration, We’re Hiring: Remote German-Speaking Customer Care Specialist in Serbia** We are excited to work with a highly rated BPO to recruit **German-speaking Customer Care Specialists** to support customers of a prominent **e-commerce company**. This full-time, fully remote position offers a unique opportunity to join a team known for high...

  • Accoun Manager | Customer Success

    3 semanas atrás

    estado do rio grande do sul, Brasil GT+ Tempo inteiro

    Estamos contratando: Customer Success | Account Manager | Porto Alegre - RS Você é organizado(a), tem comunicação clara e gosta de estar no campo de batalha com o cliente todos os dias? Na GT+, performance é coisa séria. Somos uma agência especializada em marketing digital com foco em geração de demanda e vendas. Procuramos um(a) Account Manager de...

  • Customer Success

    Há 7 dias

    Rio Grande do Sul, Brasil PG Educação Tempo inteiro R$40.000 - R$60.000 por ano

    Cargo:Customer Success (CS) – Mentoria e ServiçosSe ver pessoas evoluindo te motiva e seu olhar estratégico busca sempre a geração de resultados, essa oportunidade é para você.Sobre a EmpresaA PG Educação é a EdTech criadora do Gerador de Matrículas (GDM) — metodologia que está revolucionando a captação de alunos em instituições de ensino...

  • Senior Sap Commerce Specialist

    2 semanas atrás

    Várzea Grande, Brasil Bebeeexpertise Tempo inteiro

    SAP Commerce ExpertAre you a seasoned professional with expertise in SAP Commerce (Hybris) looking for a challenging opportunity to drive business success?Key Requirements3+ years of experience in designing, developing, and maintaining large-scale e-commerce platforms using SAP Commerce (Hybris)Strong background in Java programming language with a focus on...

  • Analista De Customer Success Jr

    Há 2 dias

    Campo Grande, Brasil Amcham-Brasil Tempo inteiro

    Estamos em busca de uma pessoa candidata para atuar como Analista de Customer Success Jr na Amcham MS.Você será responsável por fazer a gestão e o relacionamento com pequenas e médias empresas, definindo um plano de sucesso personalizado para cada empresa associada à Amcham Brasil no Mato Grosso do Sul.Se você quer ser protagonista da sua carreira,...

  • Junior Customer Experience Specialist

    Há 5 dias

    Rio Grande do Sul, Brasil Team Sava Tempo inteiro R$2.500 - R$6.000 por ano

    Team Sava specializes in building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global hi-tech companies.Our partner is ButterflyMX, a rapidly growing proptech startup that makes property access simple for owners, staff, residents, and visitors. Their solutions are relied upon by more than 10,000...

  • Customer Success

    Há 2 dias

    Campo Grande, Brasil Retenmax Tempo inteiro

    Acompanhar a jornada dos clientes nas verticais FinMax, RMax, RMaster, Max IA e DNA Max.Agendar e conduzir reuniões de alinhamento, entrega e acompanhamentoGarantir clareza das entregas e resultados junto ao clienteMonitorar indicadores de sucesso e sinalizar riscos de churnRegistrar interações e status no CRMMediar comunicação entre cliente e equipe...