Customer Care Specialist with German

Há 5 dias

Rio Grande do Sul, Brasil Wibit Consulting & Services (WibitCS) Tempo inteiro

**In Collaboration, We’re Hiring: Remote German-Speaking Customer Care Specialist in Serbia**

We are excited to work with a highly rated BPO to recruit **German-speaking Customer Care Specialists** to support customers of a prominent **e-commerce company**. This full-time, fully remote position offers a unique opportunity to join a team known for high employee satisfaction and a positive, inclusive work culture.

**Position**: Customer Care Specialist with German
**Location**: Remote / Work-from-Home in Serbia
**Employment Type**: Full-time, Monday to Friday, 9 AM - 5 PM

**Duties and Responsibilities**:

- **Exceptional Service Delivery**: Ensure a high standard of customer experience, addressing inquiries and resolving issues effectively.
- **Documentation**: Accurately document interactions within a CRM system to maintain consistent records.
- **Team Collaboration**: Actively participate in internal initiatives, share updates, provide feedback, and support colleagues to foster collaborative solutions.

**Requirements**:

- **Language Proficiency**: Fluent in German (C1 level or higher) and English (B2 or higher), with strong verbal and written communication skills.
- **Residency**: Residing in Serbia, with the legal ability to work without company-sponsored support.
- **Experience**: Background in Customer Support or technical support, preferably in a help desk or similar IT role.
- **Independence & Collaboration**: Ability to work independently in a remote setting, with strong problem-solving skills and adaptability.

**What We Offer**:

- **Competitive Salary**: Remuneration based on experience, skills, and performance.
- **Monthly Allowance**: 60 EUR Work-from-Home allowance.
- **Stability**: An indefinite contract, offering a secure role with a regular weekday schedule.
- **Positive Work Environment**: Join a friendly and supportive team highly rated by current employees.
- **Professional Development**: Access to resources and guidance to help you excel in your role.

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