Product Support Engineer
3 semanas atrás
Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.
With more than 130 million+ users and over 18,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 29 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.
We are looking for a Partner Support Agent (specialist level) with solid experience in CRM and Help Desk platforms to work in a dynamic corporate environment, supporting our partners in solving complex issues and adopting technological solutions. This position is responsible for providing L2 and L3 technical support, collaborating closely with internal and development teams to ensure excellence in Zoho's partner service experience.
Responsibilities:
- Act as the main technical point of contact for partners.
- Provide technical support via email, chat, and calls for Zoho Services to Zoho Partners in Brazil.
- Diagnose and resolve issues related to integrations, automations, and system customizations.
- Support onboarding and implementation teams during technical transitions.
- Participate in technical meetings with process stakeholders.
- Document solutions and contribute to the internal knowledge base.
Mandatory Requirements:
- Strong team player.
- Dedicated professional willing to provide extended support to Zoho Partners and Customers.
- Self-motivated and able to work under pressure.
- Previous experience in Application Support or other technical roles.
- Proven experience in implementation or technical support for platforms such as: Zoho, Salesforce, Microsoft Dynamics, HubSpot, or Zendesk.
- Advanced knowledge of integrations, APIs, automations, and platform customizations;
- Fluent English (reading, writing, and speaking).
- Strong analytical and proactive approach with the ability to solve complex technical problems.
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