Senior Technical Manager

About This Role
We're seeking an exceptional
Senior Technical Manager
who will architect and orchestrate mission-critical telecommunications infrastructure that powers millions of connections across Latin America. This is your opportunity to drive technological innovation, lead high-performing teams, and shape the future of fixed network solutions.
What You'll Do
Strategic Leadership
Architect and deploy carrier-grade fixed network solutions across fiber optics, GPON/EPON, SDN/NFV, and bearer network ecosystems
Master end-to-end bearer networks: optical transport (DWDM/OTN), metro aggregation, IP/MPLS backbone, and microwave transmission
Lead and develop multidisciplinary technical teams (15+ engineers) driving innovation and operational excellence
Drive technical strategy for large-scale network transformation projects aligned with business objectives
Operational Excellence
Execute logical deployment strategies including provisioning, service activation, and zero-touch deployment frameworks
Command Tier 3/4 technical support operations with root cause analysis and incident elimination protocols
Optimize warranty lifecycle and spares inventory ensuring
Delivery measurable improvements: 99.99%+ uptime, 40%+ MTTR reduction, enhanced operational efficiency
Technical Mastery
Eliminate network bottlenecks through proactive capacity planning and infrastructure optimization
Orchestrate vendor relationships, negotiate contracts, and enforce SLA compliance
Establish comprehensive technical documentation and deployment playbooks
Champion adoption of 5G integration, edge computing, and automated network management
What You Bring
Required Experience
Experience in telecommunications infrastructure and in senior technical leadership;
Proven track record deploying large-scale networks (1MM+ subscribers or equivalent);
Expert-level troubleshooting across physical and logical layers;
Demonstrated success managing technical support operations and ITIL frameworks.
Bearer Network Expertise
(Must Have)
Optical Transport:
DWDM, OTN (OTU/ODU), SDH/SONET, WDM systems, EDFA, dispersion management
Fiber Infrastructure:
Dark fiber, OPGW, aerial/underground deployment, OTDR testing
Metro & Aggregation:
Carrier Ethernet (MEF), MPLS-TP, Metro WDM, PTN
IP/MPLS Backbone:
Core routing, MPLS VPN (L2/L3), traffic engineering, segment routing, BGP/ISIS
Access Networks:
PON (GPON/XG-PON/XGS-PON/NG-PON2), Active Ethernet, FTTx architectures
Microwave Transmission:
P2P links, spectrum planning, link budget calculations
Technical Skills
Network protocols: BGP, OSPF, IS-IS, RSVP, LDP, TCP/IP, SIP, VoIP
Logical provisioning systems, EMS/NMS platforms, network orchestration tools
Advanced diagnostics: OTDR, OSA, BERT, spectrum analyzers, protocol analyzers
OSS/BSS systems, monitoring tools (Nagios, Zabbix, SolarWinds), ServiceNow, Jira
Automation: Ansible, Python scripting
Cloud-native architectures, Docker/Kubernetes, DevOps methodologies
Multi-vendor platforms: ZTE, Huawei, Ciena, Nokia, Cisco optical/routing equipment
Deployment & Operations
Complex cutover management and phased rollout strategies with zero service disruption
Multi-tier support framework design and escalation matrix implementation
Data-driven spares management and predictive maintenance programs
Vendor negotiation and RMA cycle management
Process automation and provisioning timeline reduction
Leadership Capabilities
Proven ability to identify and develop high-potential talent, assessing how candidates think and solve problems under pressure
Building high-performing teams in fast-paced, demanding environments
Strategic mindset balancing operational needs with long-term architectural vision
Cross-functional collaboration across deployment, support, procurement, and vendor management
Education & Certifications
Bachelor's degree in Telecommunications Engineering, Computer Science, Electrical Engineering, or equivalent.
MBA in Project Management is a plus.
Certifications highly valued: CCNP/CCIE (Service Provider), JNCIP-SP, ITIL Foundation/Expert
Bilingual: Portuguese (native/fluent) and English (advanced communication as primary working language)
Plus/Nice to Have
Wireless network experience (4G/5G RAN, microwave backhaul, small cells, DAS)
Wireless-wireline convergence architectures
Spectrum management and RF planning knowledge
Why Join Us
Strategic Influence:
Direct access to executive leadership shaping company direction
Technical Autonomy:
Select technologies, design architectures, and optimize operations
Operational Impact:
Transform deployment, support, and maintenance organization-wide
Market Leadership:
Partner with tier-1 carriers on
Career Growth:
Clear pathway to progress inside the company
Competitive Package:
Industry-leading compensation aligned with performance outcomes