IT Service Desk Analyst

4 semanas atrás

São Paulo, São Paulo, Brasil LTIMindtree Tempo inteiro
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.

Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.

- LTIMindtree is looking for: IT Service Desk Analyst (Brazil-Based)
- Location: São Paulo, Brazil (Hibrid)

Responsibilities

- Provide firstlevel technical support to endusers via phone email and chat
- Troubleshoot and resolve hardware software and networkrelated issues
- Log and manage service requests and incidents in the IT service management system
- Escalate complex issues to higherlevel support teams as necessary
- Monitor and follow up on open tickets to ensure timely resolution
- Assist with the setup and configuration of desktops laptops and mobile devices
- Provide support for software applications including installation and updates
- Maintain accurate documentation of support activities and solutions
- Ensure compliance with IT policies and procedures
- Deliver excellent customer service and maintain a high level of user satisfaction

Required Qualifications

- Bachelors degree in Computer Science Information Technology or a related field
- 3 years of experience in an IT service desk or technical support role
- Strong knowledge of Windows and macOS operating systems
- Proficiency in troubleshooting hardware software and network issues
- Experience with IT service management tools eg Service Now BMC Remedy
- Excellent problem solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Customer focused with a commitment to providing high quality support
- Relevant certifications CompTIA A ITIL Foundation etc
- Experience with remote support tools and techniques
- Knowledge of Active Directory and Office 365 administration
- Familiarity with mobile device management MDM solutions

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

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