Customer Support Country Specialist, Payroll

This a Full Remote job, the offer is available from: Brazil

Who we are is what we do.

Deel is the allinone payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AIpowered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastestgrowing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with worldclass companies – breaking down borders that have traditionally limited both hiring and career opportunities. Were not just building software; were creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, youll tackle complex challenges that impact millions of peoples working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—youll drive meaningful impact while building expertise that makes you a soughtafter leader in the transformation of global work.

Job Purpose

The primary role of the Customer Support Country Specialist is to provide effective support to existing Deel Local Payroll (previously known as PaySpace) customers and business partners via ticketing system or telephonically. This includes analyzing their needs, troubleshooting issues, and offering system guidance.

Duties and Responsibilities

Ticket Management

- Identify, filter, and escalate tickets to the respective departments depending on the type of query and priority associated and ensure resolution is timeous.

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- Monitor existing support tickets and conduct regular followups on all escalated tickets to manage customer expectations.

- Support Desk Management

- Consistently meet service level agreements by monitoring personal ticket queues and handling inbound calls promptly.

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- Proactively identify system or compliance issues reported by customers and business partners, escalating them to the manager and collaborating with relevant teams for resolution.

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- Stay current on product updates, system releases, and compliance legislation to optimize service delivery and minimize risk.

- Technical Expertise and Troubleshooting

- Perform advanced tax calculations and utilize system functions to resolve complex queries efficiently.

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- Troubleshoot complex system errors and address intricate customer issues as required.

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- Keep updated on Brazilian legislation to provide accurate guidance to customers and business partners excluding legislative advice

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- Attend monthly upskilling sessions ensuring a high pass rate.

- Quality Assurance

- Adhere to established quality assurance best practices, ensuring high standards in all interactions.

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- Regularly review and monitor personal performance metrics, including quality of advice, call duration, call type, and telephone etiquette.

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- Provide performance feedback to the Support Manager to maintain and enhance service quality.

- Qualifications and Skills

- Minimum 2 to 4 years' experience working within a payroll environment.

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- Fluency in English

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- Excellent communication skills and commitment to quality customer service.

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- Strong analytical and problemsolving skills.

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- Display excellent phone and email etiquette.

- Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you'll enjoy

- Stock grant opportunities dependent on your role, employment status and location

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- Additional perks and benefits based on your employment status and country

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- The flexibility of remote work, including optional WeWork access

- At Deel, we're an equalopportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deelspecific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most uptodate job listings at Deel by visitingour careers page.

Deel is an equalopportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

We use Covey as part of our hiring andor promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidatesubmitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on March 30, 2025.

For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https:getcovey.comnyclocallaw144

This offer from "Deel" has been enriched by Jobgether.com and got a 87% flex score.

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