Customer Success Analyst

Customer Success Analyst

Location: Remote, Brazil

Work Schedule: Monday to Friday, with bi-weekly weekend on-call rotations

Department: Customer Success

Reports To: Customer Success Manager

Job Type: Full-time

Base Salary Range: R$4.000 – R$6.000 BRL / month

Additional Payment for Weekend On-Call

Who We Are

EasyHub is a tech-driven startup transforming property management with cutting-edge IoT solutions. Our mission is to simplify life for property managers, guests, and residents by automating and streamlining property operations. We integrate smart technology to create efficient, seamless, and intelligent living experiences.

We are looking for a highly organized, proactive, and eager-to-learn individual who thrives in a fast-paced environment. If you're excited about problem-solving, customer experience, and technology, this role is for you

What You'll DoDaily Coordination & Scheduling

- Organize and manage daily device installation schedules to ensure smooth execution.
- Communicate with internal teams and customers to align on schedules, updates, and service requirements.
- Oversee and coordinate field technicians, ensuring that all service orders related to specific projects are executed on time and with exceptional quality.
- Monitor ongoing projects and proactively address any operational issues that could impact execution timelines.
- Generate and deliver daily reports to clients, providing updates on installation progress, service quality, and key metrics.

Customer Support

- Act as the first point of contact for property managers addressing guest-related technical issues.
- Utilize the EasyHub Platform to diagnose and troubleshoot access control, thermostats, energy monitoring, sensors, and other smart devices by analyzing logs and resetting systems.
- Provide real-time support via video calls, guiding guests through device instructions.
- Dispatch and coordinate on-call technicians for urgent service requests.

Content & Communication

- Create and update Help Center articles, user manuals, and product documentation to ensure customers have the necessary resources.
- Develop and schedule customer emails about product updates, new features, and important announcements.

What You'll BringSkills & Tools

Exceptional Organizational Skills – You're detail-oriented, structured, and can manage multiple tasks efficiently.

Strong Project Coordination – You can manage technicians in the field, ensuring timely execution and high-quality service delivery.

Client Reporting – You can compile and deliver structured reports to clients, summarizing key updates and progress.

Willingness to Learn – We provide training, but a basic understanding of client communication protocols, prioritization, project management, and time management is essential.

Technical Aptitude – Comfortable using tools like Google Sheets, Excel, PowerPoint, Google Workspace (Gmail, Drive), and CRM platforms.

Language Proficiency

Fluent in Portuguese and English (written and verbal) – You can clearly communicate with both technical and non-technical users.

Intermediate and Advanced English Skills wont be accepted.

Ideal Traits

Problem-Solver: You take initiative and enjoy troubleshooting.

Great Communicator: You can explain complex issues in simple terms.

Adaptable & Proactive: You work well under pressure, meet deadlines, and prioritize effectively.

Team Player with a Growth Mindset: You listen first, learn before acting, and continuously seek improvement.

Why Join EasyHub?

At EasyHub, you'll be part of an innovative, remote-friendly startup that values growth, collaboration, and customer success. We offer:

Remote work flexibility – Work from anywhere in Brazil.

Career growth opportunities – Gain hands-on experience in a fast-growing industry.

A dynamic, supportive team – Work alongside passionate professionals shaping the future of property management.

Ready to be part of something exciting? Apply today and help redefine property management with EasyHub