Customer service leader
1 dia atrás
Company Introduction We are a leading online gaming platform legally registered in Brazil with a valid gambling operation license, dedicated to providing users with a safe, fair, and transparent entertainment experience. We highly value customer service quality and regulatory compliance. We are now looking for responsible, communicative professionals to join our team, helping to maintain our brand reputation and protect user rights. Job Responsibilities Complaint Acceptance and Handling Receive and record user complaints via email, online chat, phone, and other channels, ensuring accuracy and completeness of information. Respond quickly and properly resolve user disputes in accordance with the company's internal procedures and Brazilian gambling regulations. Communication and Coordination Collaborate with the Risk Control, Legal, and Technical departments to address complex complaints across teams. Clearly communicate solutions to users, maintain customer relationships, and reduce the risk of complaint escalation. Data Analysis and Feedback Regularly organize complaint cases, analyze common issues and potential risks, and submit improvement suggestion reports. Assist in improving the complaint handling process and compliance standards to enhance service efficiency and user satisfaction. Compliance Assurance Ensure all operations comply with Brazil's data privacy laws (LGPD) and gambling industry regulatory requirements, strictly safeguarding user information. Qualifications Basic Requirements College degree or higher; law, psychology, public relations, or related fields preferred. At least 1 year of experience in customer service/complaint handling; experience in gambling, finance, or internet industries is a plus. Fluent in Portuguese (both written and spoken) with good communication skills. Core Competencies Excellent emotional management and stress tolerance, able to handle users' emotional demands rationally. Familiarity with Brazilian gambling regulations and consumer rights protection policies, with a strong sense of compliance. Proficient in using Office software and data analysis tools. Professional Qualities Integrity and professionalism, with a strong commitment to user privacy and confidentiality. Ability to work flexible hours or shifts (depending on business needs)
-
Customer Service
3 semanas atrás
Brazil Wiser Corp Tempo inteiroVaga: Customer Service - (Inglês avançado ou fluente) Estamos em busca de um(a) Customer Service para atuar em um ambiente dinâmico, inovador e 100% remoto! Você será o ponto de contato central entre a empresa e os times externos (call center e parceiros de IA
-
Customer Service
3 semanas atrás
Brazil Wiser Corp Tempo inteiroVaga: Customer Service - (Inglês avançado ou fluente) Estamos em busca de um(a) Customer Service para atuar em um ambiente dinâmico, inovador e 100% remoto! Você será o ponto de contato central entre a empresa e os times externos (call center e parceiros de IA ), garantindo qualidade nas respostas, melhoria contínua da experiência do cliente e...
-
Customer Service
3 semanas atrás
Brazil Wiser Corp Tempo inteiro📋Vaga: Customer Service - (Inglês avançado ou fluente)Estamos em busca de um(a) Customer Service para atuar em um ambiente dinâmico, inovador e 100% remoto!Você será o ponto de contato central entre a empresa e os times externos (call center e parceiros de IA 🤖), garantindo qualidade nas respostas, melhoria contínua da experiência do cliente e...
-
Customer Success Manager
Há 3 dias
brazil Carrot Fertility Tempo inteiroAbout Carrot: Carrot Fertility is the leading global fertility and family-building platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions...
-
Customer Success Manager
1 dia atrás
Brazil Magentrix ✨Partner Management & Customer Management✨ Tempo inteiroAbout MagentrixMagentrix is a PRM (Partner Relationship Management) SaaS platform that helps companies scale with partners. We power secure partner portals that drive adoption, collaboration, and revenue. Our customers span software, manufacturing, and services; our team values ownership, curiosity, and measurable outcomes.Role OverviewWe’re hiring a...
-
Customer Support Manager LATAM
Há 2 dias
Brazil Quectel Tempo inteiroThe Internet of Things (IoT) is transforming our world—making it safer, more sustainable, and smarter. As a Quectel company, Acceleronix empowers customers to succeed in their IoT projects by turning innovative ideas into impactful, real-world solutions. At Acceleronix, our customers' and employees' groundbreaking ideas drive everything we do. We take...
-
Customer Success Manager
Há 2 dias
Brazil Magentrix ✨Partner Management & Customer Management✨ Tempo inteiroAbout Magentrix Magentrix is a PRM (Partner Relationship Management) SaaS platform that helps companies scale with partners. We power secure partner portals that drive adoption, collaboration, and revenue. Our customers span software, manufacturing, and services; our team values ownership, curiosity, and measurable outcomes. Role Overview We’re hiring a...
-
Virtual Assistant – Sales
Há 2 dias
Brazil Morgan's Cleaning Tempo inteiroMorgan's Cleaning — a fast-growing residential and commercial cleaning company — is looking for a results-driven, organized, and people-focused Virtual Assistant to join our expanding team. We're seeking someone with experience in sales, customer service, and administration who can design and execute effective sales strategies, close deals, and build...
-
Brazil Singular Tempo inteiroAbout Singular Singular is the leading marketing measurement platform trusted by 1,000+ global brands including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked the #1 MMP by G2 three years in a row, we empower marketers to make smarter user acquisition decisions and measure the impact of every ad dollar with full-funnel...
-
Contact Center Executive
3 semanas atrás
Brazil HBX Group Tempo inteiroAbout Us: HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour...
