Remote Support Specialist Associate

1 semana atrás


Monte Mor, Brasil Tetra Pak Tempo inteiro

What you will do As a Remote Support Specialist Associate, you will: Participate in the remote resolution of complex automation cases via phone, chat, and email for customers and Tetra Pak field teams; Lead remote troubleshooting sessions, document solutions, and ensure customer satisfaction before closing support cases; Collaborate with field engineers and global competence networks to share knowledge and drive continuous improvement; Support initiatives to enhance equipment reliability, availability, and performance; Continuously develop your technical and problem-solving skills through training and project participation. We believe you have A recent degree in Mechatronics, Automation, Electronics, Electrical Engineering, Computer Science, or other related technical fields; Basic programming knowledge, ideally in languages such as Python, C++, Pascal, or structured text used in industrial automation; A strong interest in industrial automation, equipment functionality, and how mechanical and digital systems interact in real-world production environments; Curiosity and a hands-on mindset, with a desire to learn and grow in the field of automation programming; Experience or familiarity with Beckhoff technologies (TwinCAT, EtherCAT) is a strong advantage. Exposure to other platforms such as Siemens, Rockwell, or SCADA systems is also valued; A profile aligned more with automation programmers than traditional IT roles (e.g., network or server administrators); Strong communication skills, customer focus, attention to detail, and a proactive attitude; Willingness to work in a remote support environment, solving complex technical issues collaboratively and efficiently. We Offer You A variety of exciting challenges with ample opportunities for development and training in a truly global landscape A culture that pioneers a spirit of innovation where our industry experts drive visible results An equal opportunity employment experience that values diversity and inclusion Market competitive compensation and benefits with flexible working arrangements



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