Senior Digital Customer Engagement Manager
Há 2 dias
What you’ll do : Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services Initiates digital service kick off for customers Contributes to onboarding/transitioning customers to ECS Supports in de-escalations of critical customer situations Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable Executes technical feasibility studies / solution reviews (if applicable) Contributes to customer release and maintenance activities Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement Executes and supports problem management and continuous improvement Support customer satisfaction surveys Reviews SLA service credit cases Supports commercial change requests Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success Supports in reviewing
-
São Leopoldo, Brasil SAP Tempo inteiroRequisition ID: Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T3 Hiring Manager: Kuran Williams Recruiter Name: Thais Nadim Please submit your resume in English in order to proceed in the process. **This opportunity requires you to work 3 times a week in an SAP...
-
Senior Digital Customer Engagement Manager
1 semana atrás
São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro R$80.000 - R$120.000 por anoRequisition ID: 437997Work Area: Information TechnologyExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T3Hiring Manager: Kuran WilliamsRecruiter Name: Thais NadimPlease submit your resume in English in order to proceed in the process.**This opportunity requires you to work 3 times a week in an SAP office...
-
São Leopoldo, Brasil SAP Tempo inteiroRequisition ID: Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T3 Hiring Manager: Kuran Williams Recruiter Name: Thais Nadim Please submit your resume in English in order to proceed in the process. This opportunity requires you to work 3 times a week in an SAP office...
-
São Leopoldo, Brasil SAP SE Tempo inteiroPlease submit your resume in English in order to proceed in the process. About the team: The SAP Enterprise Cloud Services (ECS) organization is a business unit responsible for providing cloud hosted infrastructure and application management services to SAP customers around the world in a 24x7 operations model. Our portfolio of private cloud solutions turns...
-
Senior Digital Customer Engagement Manager
1 semana atrás
São Leopoldo, Brasil Sap Tempo inteiroWhat you'll do : Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services Initiates digital service kick off for customers Contributes to onboarding/transitioning customers to ECS Supports in de-escalations of critical customer situations Supports critical customer situations in conjunction with Major Incident Management...
-
Senior Customer Engagement Specialist
2 semanas atrás
São Paulo, Brasil beBeeCustomerEngagement Tempo inteiroJob Title: Senior Customer Engagement Specialist Job Description: We are seeking a highly motivated and experienced customer engagement specialist to join our team. The successful candidate will be responsible for managing and growing our VIP customer segment by building strong client relationships, supporting engagement strategies, and improving the overall...
-
São Paulo, São Paulo, Brasil DYNE IT Global Solutions Tempo inteiro R$48.000 - R$72.000 por anoDIGITAL CUSTOMER ENGAGEMENT MANAGER (dCEM)City: Remotely from anywhere Argentina/BrazilExperience: Minimum 3+ yrsSkills: IT Service Management, SAP Basis, and SAP Applications, SAP HEC, SAP S/4HANA, or any other cloud solutionRole OverviewBase Location of the candidate: Works emotely from Argentina/BrazilWorking Hours: Selected candidates will be supporting...
-
Senior Engagement Manager
Há 3 dias
São Paulo, Brasil Coupa Tempo inteiroSao Paulo, Brazil Services - Professional Services / Mid-Senior Level / Remote Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers....
-
Manager, Engagement
1 semana atrás
São Paulo, Brasil Zendesk Tempo inteiroJob Description We are seeking a dynamic and experienced Manager of Engagement Managers to lead our growing team across Brazil and the broader LATAM region. This role is responsible for ensuring project success, managing escalations, and building strong partnerships with Sales, Solution Architects, and other stakeholders to deliver exceptional outcomes. In...
-
Senior Customer Success Manager
4 semanas atrás
São Paulo, Brasil CleverTap Tempo inteiroGet AI-powered advice on this job and more exclusive features. As a Customer Success Manager, you will be responsible for providing complete support to the LATAM customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management. What...