Rider Experience Research Expert
2 semanas atrás
About Keeta Keeta is the international subsidiary of Meituan , a global giant in the delivery sector, and it's on an ambitious mission: to revolutionize the delivery of food and consumer goods worldwide. Our motto is simple yet powerful: "We help people eat better, live better." Guided by this principle, we bring innovation and technology to the global stage. With over 1,000 team members around the world , Keeta is in full expansion — and you could be part of this journeyKnow more: Keeta Website Job Responsibilities: Lead Rider Experience Research Initiatives: Independently design research questionnaires and optimize questionnaire content by aligning with the characteristics of the rider group and research objectives. Improve questionnaire response and validity rates through strategic design. Regularly produce rider experience research reports that clearly present the current status, trends, and improvement directions of rider experience, providing data support for departmental decision-making. Establish and Monitor Experience Indicators: Guided by core indicators such as NPS, establish an indicator monitoring and analysis mechanism. Track indicator fluctuations on a weekly/monthly basis, promptly identify anomalies, and investigate root causes. Drive Cross-Functional Solutions: For identified pain points in rider experience, collaborate with cross-functional teams including technology, product, and customer service departments. Drive the development and implementation of solutions and evaluate the effectiveness of improvement measures in enhancing the rider experience. Job Requirements: Possess solid data analysis skills, capable of independently completing data extraction, cleaning, and analysis, and adept at identifying problems and opportunities from data. Possess professional questionnaire design skills, able to create targeted and highly reliable/valid questionnaires based on research objectives, and have excellent report writing abilities. Possess excellent cross-departmental communication and collaboration skills, able to effectively drive different teams to solve problems collaboratively, and have strong project execution capabilities and a results-oriented mindset. Have empathy for the rider community, be able to think from the rider's perspective, understand the actual needs and pain points of riders in delivery fulfillment, and possess strong problem-solving skills and innovative awareness. Position Highlights: Opportunity to contribute to the rapid global expansion of Meituan's delivery business and experience accelerated professional growth. Collaborate with a dynamic, international, and fast-paced team focused on innovation and operational excellence. Join a respectful, hardworking, and supportive environment where continuous learning and teamwork are highly valued.
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