Operations & Support Analyst (AI Startup – Remote LATAM / Bilingual)

Há 2 dias

Rio de Janeiro, Brasil Roverpass Tempo inteiro

RoverPass, the ultimate reservation software, makes the reservation process easy to manage by streamlining your day-to-day operations and provides the most comprehensive set of campground management features to help owners save time and money. Take reservations instantly online and automatically track your availability for each site at your property. With RoverPass, you get more bookings, save time, and grow your business. Operations & Support Analyst (AI Startup – Remote LATAM) About the Company Our client is a small but fast-growing AI-powered software startup supporting consulting, finance, and enterprise clients. They build intelligent automation tools that help teams save time and work smarter. As they scale, they’re looking for a reliable and detail-oriented Operations & Support Analyst to manage client support tickets and keep daily operations running smoothly. Position Summary You’ll handle client support tickets, assist internal teams with scheduling and documentation, and coordinate simple vendor and logistics tasks.This is a hands-on role in a lean international team where adaptability, communication, and follow-through are key. Key Responsibilities Client Support & Ticket Management Manage incoming support tickets and ensure timely, professional responses. Escalate or coordinate ticket resolutions across technical and operations teams. Track issues, update FAQs, and identify opportunities for automation. Operational Support & Coordination Execute recurring operational and administrative tasks. Support scheduling, documentation, and cross-team coordination. Maintain and update internal process documentation (Notion, Google Docs). Vendor & Logistics Assistance Assist with vendor communication, assessment, and onboarding. Maintain records and documentation for vendor relationships. Qualifications Experience & Skills 1–3 years of experience in operations, support, or administrative coordination. Strong written and spoken English communication skills. Excellent organizational and time-management abilities. Experience using productivity tools (Google Workspace, Notion, Slack, Excel/Sheets). Familiarity with support ticket systems (HubSpot, Intercom, Zendesk) is a plus. Basic familiarity with AI tools (ChatGPT, Claude, Notion AI) or a strong interest in learning them. Personal Attributes Reliable and detail-oriented. Comfortable working across multiple teams and priorities. Curious about technology and automation. Proactive, structured, and eager to grow in a fast-paced startup. What We Offer

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