Customer Success Specialist
2 semanas atrás
Buscamos um profissional de sucesso do cliente para garantir que nossos clientes alcancem os melhores resultados com nossos produtos e serviços. O foco será em construir relacionamentos fortes, promover a satisfação do cliente e colaborar diretamente com as equipes de vendas, suporte e produto para melhorar a experiência geral do cliente.
Responsabilidades- Atuar como ponto de contato principal para os clientes, gerenciando o relacionamento desde a implementação até o uso contínuo do produto.
- Identificar as necessidades dos clientes e garantir que eles estejam utilizando o produto de forma eficiente para atingir seus objetivos.
- Promover o engajamento do cliente através de treinamentos, reuniões periódicas e compartilhamento de boas práticas.
- Colaborar com a equipe de vendas para garantir a retenção e expansão da base de clientes, identificando oportunidades de up-sell e cross-sell.
- Monitorar indicadores de sucesso dos clientes, como adoção do produto, satisfação e resultados alcançados, para implementar melhorias contínuas.
- Atuar proativamente na solução de problemas, gerenciando expectativas e garantindo a satisfação do cliente em longo prazo.
- Reunir feedbacks dos clientes e colaborar com as equipes internas (produto, suporte, marketing) para aprimorar continuamente a oferta de serviços.
- Participar de reuniões regulares para fornecer atualizações sobre a saúde dos clientes e sugerir melhorias nas estratégias de sucesso.
- Domínio avançado em inglês e espanhol;
- Mínimo de 2 anos de experiência em Customer Success, Atendimento ao Cliente ou áreas relacionadas;
- Habilidade em construir relacionamentos fortes e de confiança com clientes;
- Excelente comunicação verbal e escrita, com capacidade de explicar conceitos técnicos de forma simples e clara;
- Experiência com métricas de sucesso do cliente e estratégias de retenção;
- Proatividade e foco em resolver problemas antes que eles se tornem críticos;
- Capacidade de trabalhar de forma colaborativa e transversal com várias equipes;
- Experiência em gerenciar múltiplas contas de clientes simultaneamente;
- Conhecimento em plataformas de CRM e ferramentas de suporte ao cliente é um diferencial.
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