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Overview:
This is a leadership role that oversees the efficient operation of the Technical Services department. The position focuses on ensuring seamless delivery of services, driving sales growth through effective internal processes, and maintaining strong relationships with both internal and external customers.
Key Responsibilities:
- Manage administrative areas within the Field Service organization to ensure quality service delivery and internal support are provided to both internal and external customers.
- Ensure the smooth workflow and running of the Customer Service department by making sure all staff follow correct procedures and policies.
- Process orders to distributors/direct accounts, maintain accurate data in ERP/SAP SD, and generate reports concerning inventory and sales as needed.
- Effectively handle customer queries and complaints, organize customer returns and replacements, and maintain full compliance with relevant company policies.
- Lead daily work processes, manage internal administrative functions, and design systems for efficient execution within Technical Service for Cardiopulmonary and Auto-transfusion equipment.
- Provide leadership and guidance to contractors, recommend and participate in development of Technical Service objectives, and perform performance management of subordinates.
Core Responsibilities (80% of time):
