AI Robotics Account Manager

Há 2 dias

Buenos Aires, Brasil beBeeCustomer Tempo inteiro

We are seeking a skilled Robotics Customer Success Manager to join our team. As a key member of our organization, you will be responsible for ensuring the success of our robotics and AI clients. You will serve as the primary point of contact and trusted advisor for a portfolio of partners, owning the end-to-end customer journey from onboarding and project coordination to ensuring long-term satisfaction and growth.

Key responsibilities include:

  1. Serving as the dedicated single point of contact for an assigned portfolio of customers, building strong relationships and trust at all levels (technical teams to executive leadership).
  2. Leading onboarding, defining milestones, and ensuring a smooth transition from sales to implementation.
  3. Tracking project progress, aligning internal teams with customer expectations, and proactively addressing roadblocks.
  4. Planning and leading recurring customer meetings, coordinating which internal stakeholders should participate.
  5. Maintaining proactive communication, providing timely updates, addressing inquiries, and managing expectations.
  6. Acting as the customer advocate, triaging issues and coordinating with internal teams for resolution, ensuring timely follow-up.
  7. Gauging customer sentiment, collecting and relaying feedback and market insights to product and engineering for improvement and roadmap.
  8. Proactively identifying opportunities for expansion within existing accounts and collaborating with sales to explore new use cases.

To be successful in this role, you will need:

  • Experience (5+ years): Proven customer-facing experience in robotics, industrial automation, deep tech, or complex B2B software.
  • Customer empathy & relationship building: Ability to understand customer needs, build rapport, and sustain long-term relationships.
  • Technical acumen: Sufficient understanding of robotics, AI, or automation to discuss use cases with customers and engineering teams.
  • Exceptional communication: Strong written and verbal communication, able to convey complex information clearly to various stakeholders.
  • Organization & project management: Excellent organizational skills, detail-oriented, and able to manage multiple projects, track deliverables, and coordinate resources.
  • Problem-solving & proactiveness: Proactive in identifying issues and coordinating internal efforts to resolve them.
  • Collaboration: Ability to work with sales, solutions engineering, core engineering, product, and leadership to drive customer success.
  • Tools proficiency: Experience with CRM software (e.g., HubSpot) and project management tools.
  • Adaptability: Comfortable in a dynamic environment where priorities evolve.

As a plus, a background in robotics or a related technical field (e.g., an engineering degree) is desirable even if not recently practiced. We offer a competitive compensation package and a flexible work schedule. If this opportunity aligns with your career goals, we encourage you to apply by sending your resume.

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