Payroll Service Transition Specialist

3 semanas atrás


Barueri, São Paulo, Brasil Strada Tempo inteiro
About Strada

Strada is a technology-enabled company that delivers world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of over 8,000 experts and more than 30 years of expertise, Strada combines leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale.

Job Summary

The Local Service Transition Consultant will oversee local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time, and budget.

Key Responsibilities
  • Lead local workshops to ensure clients understand the scope of services as per global contract, service delivery model, and systems landscape.
  • Help clients understand the implementation methodology, including what is being implemented, when, and how.
  • Onboard the BAU operational team in the project.
  • Prepare the Payroll Calendar and Trusted Source List.
  • Provide necessary access to clients and Operations team members.
  • Implement Local Service delivery tools, such as case management tools, call centers, SLA reporting tools, etc.
  • Coordinate and lead client and BAU Operations trainings to ensure readiness for go-live.
  • Coordinate and lead testing phases to ensure all in-scope systems are working and integrated as expected and configured according to the specifications agreed in the contract.
  • Direct and plan the work, objectives, and resource models for transition to Operations activities.
  • Identify and communicate project risks.
  • Monitor delivery of the transition within agreed scope, quality, time, and budget.
  • Prepare the hypercare period.
Requirements
  • Working experience in HR and Payroll services delivery/operations.
  • Payroll experience.
  • Experience in coordination between different stakeholders within an organization.
  • Strong communication skills, with previous customer-facing/liaison experience.
  • Good English and Spanish skills, written and verbal (additional language is a plus).
  • Highly organized with the ability to oversee large and multiple projects.
  • Good PC Literacy – Word, Excel, Project, and PowerPoint.
What We Offer

We offer a competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization.

Benefits

We offer programs and plans for a healthy mind, body, wallet, and life because it's essential that our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity, and adoption leave, continuing education and training, as well as a number of voluntary benefit options.



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