Software Support Professional
Há 3 dias
We are seeking a highly skilled Technical Support Specialist with experience in Tier 3 software support. The ideal candidate will be bilingual in English and either Spanish or Portuguese.
Key Responsibilities:- Serve as the escalation point for complex technical customer support issues.
- Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems.
- Collaborate with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions.
The successful candidate will have excellent communication skills, strong troubleshooting abilities, and experience working with product and engineering teams. Additionally, they will be able to maintain deep knowledge of the client's platform, integrations, APIs, and system behavior.
Requirements:- Excellent English and either Spanish or Portuguese communication skills.
- 3+ years of experience in technical support, including Tier 3 support.
- Strong troubleshooting skills and technical fluency.
- A competitive salary package.
- A comprehensive benefits program.
- Ongoing training and professional development opportunities.
- We are a dynamic and innovative company that values collaboration and teamwork.
- We offer a flexible and supportive work environment.
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