Experienced Technical Support Professional

Há 5 dias

Brasil beBeeTechnical Tempo inteiro US$90.000 - US$120.000

Explore a career opportunity as a seasoned Technical Support Specialist with expertise in resolving complex product and integration issues.

This role requires exceptional communication skills in English and Spanish or Portuguese, coupled with 3+ years of experience in technical support, including Tier 3 support in a SaaS or enterprise software environment.

The ideal candidate will possess strong troubleshooting skills, familiarity with APIs and tools like Mode or browser dev tools, and excellent communication ability to translate technical details into clear explanations for customers and internal teams.

Key responsibilities include serving as the escalation point for Tier 2 on complex customer support issues, collaborating with Engineering and Product teams to diagnose root causes, document findings, and follow through on resolutions.

Maintaining deep knowledge of the client's platform, integrations, APIs, and system behavior is also crucial. Contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting.

Identify patterns in support cases and provide insights to Product and Engineering for continuous improvement.

Required Experience

  • Excellent English and either Spanish or Portuguese communication skills
  • 3+ years of experience in technical support, including Tier 3 support, preferably in a SaaS or enterprise software environment
  • Strong troubleshooting skills and technical fluency, such as experience reading logs, querying data, and diagnosing back-end issues
  • Familiarity with APIs and tools like Mode or browser dev tools
  • Excellent communication ability, translating technical details into clear explanations for customers and internal teams
  • Experience working with product and engineering teams to resolve bugs or product limitations
  • Experience in energy trading, ETRM/CTRM software, financial, or ERP systems

Preferred Experience

  • Experience with Python

Benefits

  • 15 days Paid Time Off (PTO), one floating day, three sick days, and designated national holidays
  • A dynamic work environment that encourages creativity, innovation, and growth
  • Opportunities for professional development and skill-building
  • A collaborative team-oriented culture

Others

  • Work with smart, creative people
  • Make mistakes are human. Let's learn from them and be transparent
  • Be recognized as an individual, no presumptions or judgment. Be the extraordinary you

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