Expert Technical Support Specialist

Há 3 dias

Brasil beBeeTechnical Tempo inteiro US$50.000 - US$80.000

Are you a technical professional looking for a new challenge? We are seeking an experienced Technical Account Manager to join our team.

The ideal candidate will have a strong background in technical support, API communication, and software development.

Key Responsibilities:

  • Process and resolve client queries, acting as the first line of technical support
  • Analyse client requirements and translate them into actionable tasks for the development team
  • Maintain and monitor the technical infrastructure to ensure stability and uptime
  • Collaborate closely with cross-functional teams to deliver complete, fully functional products to clients
  • Communicate effectively with clients and internal stakeholders to track and manage feature requests or issues
Requirements:
  • B2 level in English, B2/C1 level in Portuguese
  • Solid understanding of API communication and reading log files
  • Good command of HTML, CSS, and knowledge of web performance and SEO principles
  • Basic knowledge of Quality Assurance practices and Figma
  • Strong analytical, organizational, and communication skills
Nice to Have:
  • Knowledge of Russian at B2 level
  • Experience or knowledge of the iGaming/Sportsbook industry
  • Confident use of browser DevTools for troubleshooting and diagnostics
About Us:

We are a dynamic and creative team that values innovation and excellence. We offer a collaborative environment where your input makes a difference.

What We Offer:
  • Full-time work opportunities and flexible working hours
  • Opportunity to work on exciting projects in a rapidly growing company
  • Professional growth and development opportunities
  • Comprehensive Mental Health Programme
  • Private insurance
  • Sports program compensation
  • Free online English lessons
  • Additional 1 Day off per calendar year
  • Generous referral program
  • Training, internal workshops, and participation in international professional conferences and corporate events
Our Mission:

We are changing the iGaming industry through technological innovation.

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