Senior Technical Support Professional
Há 3 dias
We are seeking a skilled Technical Support Specialist to join our team. This individual will provide expert-level technical support and collaborate with cross-functional teams to resolve complex product and integration issues.
The ideal candidate will possess strong analytical skills, excellent problem-solving abilities, and experience in software troubleshooting and support.
Key Responsibilities:- Investigate and diagnose challenging product and integration problems using advanced technical knowledge and tools.
- Collaborate closely with Product, Engineering, and Tier 1 & 2 Support teams to ensure timely and effective resolution of customer issues.
- Develop and implement process improvements to enhance customer satisfaction and product quality.
- Bilingual or multilingual proficiency in English and an additional language is highly desired.
- At least 3 years of experience in Tier 3 software support with a proven track record of resolving complex technical issues.
- Excellent verbal and written communication skills, with the ability to articulate technical information to both technical and non-technical stakeholders.
- Ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities and deadlines.
-
Technical Support Professional
Há 3 dias
Brasil beBeeTroubleshooting Tempo inteiro R$90.000 - R$120.000Job OverviewWe are seeking an experienced professional to fill the role of a Customer and Application Support Specialist.This position will involve working closely with internal teams to resolve complex issues and provide technical guidance to clients.Key Responsibilities
-
Expert Technical Support Professional
Há 7 dias
Brasil beBeeProblemSolving Tempo inteiro R$72.000 - R$93.000Are you looking for a challenging and rewarding role in technical support? As a Technical Support Specialist, you will be responsible for providing expert-level technical assistance to customers and internal stakeholders.About the RoleThis is an exciting opportunity for a motivated and detail-oriented individual with a strong background in technical support...
-
Expert Technical Support Professional
Há 6 dias
Brasil beBeeTechnical Tempo inteiro R$69.000 - R$98.500Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As the primary point of contact for hotels in Spain and Latin America, you will be responsible for providing expert technical support for our suite of solutions.Diagnostics: You will diagnose and troubleshoot software-related issues reported by clients,...
-
Brasil beBeeTechnical Tempo inteiro R$50.000 - R$75.000Senior Technical Solutions ExpertWe seek an accomplished Senior Support Engineer to provide expert technical assistance and drive process improvements in our migration to a new Managed File Transfer System.Key Responsibilities:Offer timely, effective support to customers via phone, email, and ticketing systems.Analyze and resolve complex technical issues...
-
Brasil beBeeDeveloper Tempo inteiro US$90.000 - US$120.000Seeking Technical Support Professional with Expertise in Docusign IntegrationJob Overview:As a Senior Developer Support Engineer, you will provide advanced technical support and guidance to developers, independent software vendors (ISVs), and customers building integrations with Docusign APIs and SDKs. You will act as a subject matter expert for complex,...
-
Brasil beBeeTechnical Tempo inteiro US$90.000 - US$120.000Explore a career opportunity as a seasoned Technical Support Specialist with expertise in resolving complex product and integration issues.This role requires exceptional communication skills in English and Spanish or Portuguese, coupled with 3+ years of experience in technical support, including Tier 3 support in a SaaS or enterprise software environment.The...
-
Technical Support Specialist
Há 8 horas
Brasil beBeeTechnical Tempo inteiro R$80.000 - R$120.000Job DescriptionAs a technical support engineer, you will play a vital role in ensuring the success of our organization. You will be responsible for providing exceptional customer support to our clients, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve problems.Key ResponsibilitiesProvide timely and effective...
-
Software Support Professional
Há 2 dias
Brasil beBeeSupport Tempo inteiro US$80.000 - US$120.000Technical Support ExpertWe are seeking a highly skilled Technical Support Specialist with experience in Tier 3 software support. The ideal candidate will be bilingual in English and either Spanish or Portuguese.Key Responsibilities:Serve as the escalation point for complex technical customer support issues.Troubleshoot software bugs, data anomalies, API...
-
Technical Support Specialist
Há 3 dias
Brasil beBeeTechnical Tempo inteiro R$55.000 - R$95.000Job Title: Technical Support SpecialistJob Description:As a Technical Support Specialist, you will play a pivotal role in delivering exceptional customer service and support. Your primary responsibilities will include providing first-level contact support to ensure high levels of resolution, responding to and resolving customer requests related to software,...
-
Senior Technical Support Engineer
2 semanas atrás
Brasil Kaspersky Tempo inteiroKaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world. Today our team has more than 5 000 top level experts, all of them regular people with their own talents and...
