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Compliance Content Specialist

2 meses atrás

São Paulo, São Paulo, Brasil KnowBe4 Tempo inteiro

About KnowBe4

KnowBe4, a leading provider of security awareness training and simulated phishing platforms, serves tens of thousands of organizations worldwide. Our mission is to empower organizations to manage social engineering threats by training employees to make informed security decisions.

We have been recognized as a best place to work for women, millennials, and technology professionals, and have earned numerous prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages employees to be themselves. We strive to make every day fun and engaging, with activities such as team lunches, trivia competitions, and local outings.

About the Role

The Compliance Content Specialist plays a critical role in supporting sales and customer success managers by providing expertise on KnowBe4's compliance content library. The ideal candidate will have strong customer service skills, a deep understanding of compliance content, and knowledge of best practices for implementing compliance training programs in the Latin American market.

Key Responsibilities

  • Conduct market analysis for compliance content and products to inform quarterly reports to courseware and marketing teams
  • Review new content each month and update recommended training content documentation for US and international clients
  • Communicate top used and rated modules, as well as best practices for implementing large-scale learning plans using KnowBe4's Compliance Plus content
  • Make recommendations on policies and procedures
  • Review quarterly customer feedback on content topics and quality, and communicate this back to publishers to inform roadmaps
  • Provide training and guidance to KnowBe4 staff/contractors on content localization and production
  • Stay up-to-date with compliance law updates and cultural expectations of content globally
  • Contribute to the continual improvement of our processes, quality, and efficiency
  • Provide direction and recommendations for internal compliance training initiatives
  • Review marketing materials and provide direction and recommendations for content and copy
  • Consult on processes and procedures related to maintenance of compliance content

Requirements

  • Bachelor's degree in Organizational Development, Law/Paralegal, or related field/experience
  • Excellent communication skills - both written and verbal
  • Experience with compliance training a plus
  • Experience working in a compliance department a plus
  • Experience with development and updating documentation
  • Experience advising clients on learning plans
  • Experience with translations a plus
  • Experience with project management software
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Strong verbal and written communications
  • Fluent in Spanish and English
  • Excellent time management and organization skills
  • Strong active listening skills
  • Excellent customer service and needs analysis skills

Our Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment.