
Customer Service Professional
Há 2 dias
We are looking for a skilled customer support specialist to join our team. The ideal candidate will have experience in a fast-paced environment and be proficient in resolving customer issues efficiently.
Key Responsibilities:- Provide world-class support to customers throughout their lifecycle
- Resolve customer issues promptly and maintain a low backlog
- Onboard new customers according to internal policies and procedures
- Conduct enhanced due diligence reviews on business customers and their owners
- Generate and maintain accurate case documentation
- Educate others and ensure resolution of complex cases
- Prior experience in fintech or fast-paced industries
- Customer support or account executive experience
- Proficiency in Hubspot CRM
- Experience with KYC and EDD cases for commercial lending or banking customers
- Bachelor's level degree or professional qualification
- Excellent communication and research skills
- Ability to work independently and as part of a team
- A competitive compensation plan
- Flexible working arrangements
- Unlimited time off
- A personal growth fund
- Weekly recognition and awards
- Annual retreat abroad
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