Customer Service Professional

Há 2 dias


Rio de Janeiro, Rio de Janeiro, Brasil beBeeSupport Tempo inteiro US$87.000 - US$104.800
Customer Support Specialist

We are looking for a skilled customer support specialist to join our team. The ideal candidate will have experience in a fast-paced environment and be proficient in resolving customer issues efficiently.

Key Responsibilities:
  • Provide world-class support to customers throughout their lifecycle
  • Resolve customer issues promptly and maintain a low backlog
  • Onboard new customers according to internal policies and procedures
  • Conduct enhanced due diligence reviews on business customers and their owners
  • Generate and maintain accurate case documentation
  • Educate others and ensure resolution of complex cases
Requirements:
  • Prior experience in fintech or fast-paced industries
  • Customer support or account executive experience
  • Proficiency in Hubspot CRM
  • Experience with KYC and EDD cases for commercial lending or banking customers
  • Bachelor's level degree or professional qualification
  • Excellent communication and research skills
  • Ability to work independently and as part of a team
Benefits:
  • A competitive compensation plan
  • Flexible working arrangements
  • Unlimited time off
  • A personal growth fund
  • Weekly recognition and awards
  • Annual retreat abroad


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