Tech Support Specialist

Há 6 dias

Uberlândia, Minas Gerais, Brasil beBeeSupport Tempo inteiro R$50.000 - R$80.000
Job Overview

We are seeking a skilled and innovative Tech Support Specialist to join our team. As a key member of our support team, you will play a crucial role in delivering exceptional customer experiences through expert-level technical support, solution engineering expertise, and creative problem-solving.

This exciting role combines technical prowess with interpersonal skills to provide seamless support to our clients. If you have a passion for technology and a knack for resolving complex problems, we encourage you to apply.

Responsibilities:
  • Provide comprehensive technical support for software, troubleshooting issues, and isolating root causes to ensure timely resolutions.
  • Develop and implement effective solutions to diagnose, investigate, and resolve complex technical problems efficiently.
  • Guide clients in navigating the platform and its various modules to maximize efficiency and optimal use.
  • Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet client needs.
  • Prioritize customer satisfaction by going above and beyond to deliver outstanding service at every interaction.
  • Collaborate closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes.
  • Maintain and update Knowledge Base articles to improve self-service resources for clients.
  • Communicate regular status updates to management, clients, and relevant stakeholders.
Requirements:
  • At least 5 years of experience in Customer Support/Technical Support roles.
  • Bachelor's degree in Computer Science, Information Technology, or equivalent.
  • Fluent English language skills (spoken and written).
  • Strong analytical and problem-solving skills with deep investigative abilities.
  • Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles.
  • Able to work independently and think creatively to solve technical challenges.
  • Proven communication excellence in customer-facing roles.

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