
Technical Support Specialist
Há 6 dias
This is a position requiring technical assistance to users via various communication channels.
Key Responsibilities- Provide troubleshooting and technical assistance for functionality/features to users via email, service tickets, phone, and web-portal.
- Assist with all facets of user support by helping to identify user issues by isolating and resolving the issue or by proper escalation.
- Advise and educate users on accurate usage of software and address specific use cases reported on requests.
- 2+ years of experience in technical support and exposure to global user interaction.
- Bachelor's degree in IT, Engineering, or related fields.
- Experience or knowledge with document management systems such as Vault or Aconex.
- Relational databases: Microsoft SQL Server or Oracle.
- Networking (DNS, TCP/IP, FQDN, cluster environments).
- Windows Operating System (Server and client) for administration and debugging.
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