Operations Manager

Há 7 dias


Rio de Janeiro, Rio de Janeiro, Brasil Marriott International, Inc. Tempo inteiro
Job Summary

We are seeking a strategic business leader to serve as the Hotel Operations Director for Marriott International, Inc. This key role will oversee the management of hotel operations, ensuring seamless delivery of exceptional guest experiences and driving revenue growth.

Key Responsibilities
  • Manage Hotel Operations
    • Develop and implement departmental strategies to meet brand standards and exceed customer expectations.
    • Lead a team of department heads to drive operational excellence and guest satisfaction.
  • Drive Revenue Growth
    • Monitor sales performance and financial reports to identify areas for improvement.
    • Coach and support operations teams to effectively manage occupancy, rates, wages, and controllable expenses.
  • Lead and Develop Teams
    • Champion the brand's service vision and ensure alignment among hotel leadership teams.
    • Develop systems to enable employees to understand guest satisfaction results.
  • Manage the Guest Experience
    • Review guest feedback and ensure corrective action is taken.
    • Respond to and handle guest problems and complaints.
  • Manage Human Resources Activities
    • Facilitate the development of creative solutions to overcome obstacles and improve guest satisfaction results.
    • Ensure employees are treated fairly and equitably.
Requirements
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
  • OR
  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
About Marriott International, Inc.

Marriott International, Inc. is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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