Sales Operations Coordinator

Há 3 dias


Rio de Janeiro, Rio de Janeiro, Brasil Orange Tempo inteiro

Key Responsibilities:

As a Sales Operations Coordinator at Orange, you will be responsible for driving organic growth through upselling activities, defined as commercial moves, adds, and changes for existing customers covered by a signed contract without requiring new contract amendments. You will own the customer governance structure for Sales Operations-related activities, ensuring regular reports for assigned customers.

Customer Engagement and Support:

You will be accountable for executing customer requests and day-to-day account activities to maintain and enhance customer relationships. This includes providing input and managing action plans for department responsibilities, engaging with customers through face-to-face and remote interactions to support quote-to-order and organic growth-related requests and opportunities.

Commercial Inventory Management:

You will be responsible for commercial inventory management, preparing and supporting customers for the adoption of digital platforms to enhance their experience with Orange for quotes and ordering processes.

Bid Support and Non-Organic Growth Activities:

You will support contract renewal, repricing, and project preparation activities to ensure the standard quote-to-bill model is executed. You will align with account managers, engagement managers, and/or bid managers to decide on Go/no-go with Bid proposals related to Sales Operations. You will act as quality assurance and consultant to Bid teams regarding Sales Operations-related topics to ensure information needed to create quotes and orders according to the standard quote-to-bill process is received, obtained, and validated.

Quote to Order:

You will act as the owner of the quote-to-order cycle, ensuring quote-to-order performance is in line with customer expectations. You will own customer agreements and act on them where needed for Sales Operations matters. You will be responsible for maximizing profitability of organic growth, owning customer-specific instructions and guidelines, and cooperating with Sales Operations admins to deliver the quote-to-order cycle.


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