Sales Operations Coordinator

2 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Services Tempo inteiro

Overview of the Position

Key Responsibilities

Client Interaction and Assistance:

Responsible for driving organic growth through upselling initiatives, defined as modifications for existing clients under a signed agreement that do not necessitate new contract negotiations. Manages the customer governance framework for Sales Operations, ensuring regular reporting for designated clients. Executes customer requests and daily account management tasks to foster and improve client relationships, contributing to action plans for departmental responsibilities. Engages with clients both in-person and remotely to facilitate the transition from quote to order and to address organic growth-related inquiries and opportunities. Oversees commercial inventory management. Prepares and assists clients in adopting digital platforms to enhance their experience with Orange in the quoting and ordering processes, including training and compliance support. For Integration Services (when applicable): positions IS products to meet client needs, monitors deployment milestones, identifies new sales opportunities, ensures customer satisfaction, and maintains service level agreements.

Proposal Support and Non-Organic Growth Initiatives:

Aids in contract renewals, pricing adjustments, and project preparations to ensure adherence to standard quote-to-bill models. Collaborates with account managers and bid managers to determine the viability of bid proposals related to Sales Operations. Acts as a quality assurance consultant for bid teams on Sales Operations topics, ensuring all necessary information for quotes and orders is collected and validated. Reviews and approves contractual elements in line with standard processes, including customer communication, reporting, governance, and payment terms. With guidance from senior sales operations members, establishes a comprehensive 'service description Sales Operations process' to streamline activities from bid phase to order finalization. Ensures local contracts are established. For Integration Services (when applicable): guarantees timely and accurate delivery of quotes (RFQs) while adhering to customs regulations and sourcing costs from suppliers.

Quote to Order Management:

Takes ownership of the quote-to-order cycle, ensuring performance aligns with client expectations and managing customer agreements. Focuses on maximizing profitability from organic growth. Maintains customer-specific guidelines and collaborates with sales operations administrators to facilitate the quote-to-order cycle. Proactively escalates pending actions and manages KPIs. Initiates improvement projects aimed at optimizing the quote-to-order process and achieving operational excellence. Documents and refines customer-specific processes and requirements. Participates in assigned improvement projects, including user acceptance testing and service request tools. Coordinates resources assigned to the account for quote-to-order activities. For Equipment Resale and Integration Services (when applicable): oversees the quote process from client requirement capture to delivery and handover to the delivery team. Responsible for product and service quotations, pricing, and verification of billing details with the end-user client.

Support for Account Managers:

Manages organic growth for small to medium clients and provides reporting. Identifies new opportunities for the account management team. Advises clients and account teams on quote-to-bill process matters. Assists account managers in achieving revenue, order intake, customer satisfaction, and accounts receivable targets.

Billing Assistance:

Collaborates with billing and accounts receivable teams to resolve invoice inquiries, credit notes, and customer payment issues. Defines billing procedures with account teams and clients at the ordering stage to ensure alignment with expectations.

Additional Responsibilities:

Drives Sales Operations processes and requests across various departments within Orange Business Services.

Candidate Profile

Required Skills and Competencies

Ability to engage with both internal and external clients to identify and support business opportunities. Strong understanding of the telecommunications and IT sectors. Capability to comprehend client requirements and challenges, developing commercial proposals that align with their expectations. Familiarity with sales and quote-to-bill processes, including bid management and order processing. Team-oriented, communicative, organized, and adaptable to high-pressure environments. Sales-focused with a commercial mindset while adhering to compliance standards. Problem-solving skills with a focus on resolution. Experience in working towards targets and deadlines. Ability to build a network and facilitate collaboration. Understanding of the impact of invoice and payment issues on cash flow. Knowledge of factors influencing customer experience and corporate objectives. Proficient in office tools and data analysis, with advanced skills in Microsoft Excel and PowerPoint preferred. Basic financial acumen. Familiarity with Orange products and services.

Benefits of Joining Orange

Orange Business Brazil has been recognized as a top employer, providing excellent working conditions and fostering talent development. The company offers a comprehensive benefits package, including:

Medical and dental plans Life insurance Meal and transportation allowances Bonus programs Gym membership support Childcare assistance Retirement savings plans Additional leave benefits Employee support services Flexible working arrangements A supportive and inclusive work environment Opportunities for global collaboration.

Department Overview

Orange Business specializes in managing and integrating international communication complexities, allowing clients to focus on strategic initiatives that drive their business forward. With extensive experience in global communication solutions and local support across numerous countries, we ensure consistent, high-quality service for our clients.

Employment Type

Regular

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