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Sales Operations Coordinator

2 meses atrás

Rio de Janeiro, Rio de Janeiro, Brasil Orange Business Services Tempo inteiro

Overview of the Position

Key Responsibilities

Client Interaction and Assistance:

  • Responsible for driving organic growth through upselling initiatives, defined as commercial modifications for existing clients under signed agreements without the need for new contract negotiations.
  • Manages the customer governance framework for Sales Operations activities, ensuring regular reporting for designated clients.
  • Executes customer requests and oversees daily account operations to foster and improve client relationships, contributing to action plans for departmental responsibilities.
  • Engages with clients both in-person and remotely to facilitate the quote-to-order process and identify organic growth opportunities.
  • Oversees commercial inventory management.
  • Prepares and supports clients in adopting digital platforms to enhance their experience with Orange, including training and compliance support.
  • For Integration Services (when applicable): positions IS products to meet client needs, monitors deployment milestones, addresses issues, and identifies new sales opportunities while ensuring customer satisfaction and maintaining service level agreements.

Proposal Support and Non-Organic Growth Initiatives:

  • Assists in contract renewals, repricing, and project preparations to ensure adherence to the standard quote-to-bill model.
  • Collaborates with account managers and bid managers to evaluate bid proposals related to Sales Operations.
  • Acts as a quality assurance consultant for bid teams on Sales Operations topics, ensuring all necessary information for quotes and orders is accurate and validated.
  • Validates and approves contractual elements related to Sales Operations, including customer communication and tools, reporting, governance, and payment terms.
  • Works with senior sales operations team members to establish a comprehensive Sales Operations process, including guidelines and documentation for smooth transitions from bid to order phases.
  • Ensures local contracts are established.
  • For Integration Services (when applicable): ensures timely delivery of quotes while adhering to quality standards and regulatory compliance.

Quote to Order Management:

  • Takes ownership of the quote-to-order cycle, ensuring performance aligns with client expectations and managing customer agreements effectively.
  • Aims to maximize profitability from organic growth initiatives.
  • Manages customer-specific instructions and guidelines, coordinating with sales operations administrators to facilitate the quote-to-order cycle.
  • Proactively escalates pending actions, including quotes and billing issues, while managing KPIs.
  • Initiates improvement projects to enhance the quote-to-order process, striving for operational excellence.
  • Documents and refines customer-specific processes and requirements continuously.
  • Participates in assigned improvement projects, including user acceptance testing and service request tools.
  • Coordinates resources assigned to accounts for quote-to-order activities.
  • For Equipment Resale and Integration Services (when applicable): manages the quote process from client requirement capture to delivery and handover to the delivery team.

Support for Account Managers:

  • Manages organic growth for small to medium clients and provides reporting.
  • Identifies new opportunities and communicates them to the account management team.
  • Advises clients and account teams on quote-to-bill processes.
  • Assists account managers in achieving objectives related to revenue, order intake, customer satisfaction, and accounts receivable targets.

Billing Assistance:

  • Collaborates with billing and accounts receivable teams to resolve invoice inquiries and customer payment issues.
  • Defines billing procedures with account teams and clients during the ordering stage to ensure alignment with expectations.

Additional Responsibilities:

  • Drives Sales Operations processes and requests across various departments within Orange Business Services.

Candidate Profile

Required Skills and Competencies

  • Strong ability to engage with clients to identify and support business opportunities.
  • Solid understanding of the telecommunications and IT sectors.
  • Capable of comprehending client requirements and developing commercial proposals that align with their expectations.
  • Familiarity with sales and quote-to-bill processes, including bid management and order processing.
  • A collaborative team player who is organized, adaptable, and thrives in high-pressure environments.
  • Commercially driven with a respect for compliance standards.
  • Proficient in problem identification and resolution.
  • Experienced in working towards targets and deadlines.
  • Skilled in building professional networks to facilitate task completion.
  • Understanding of the impact of invoice and payment issues on cash flow.
  • Awareness of factors influencing customer experience and corporate objectives.
  • Proficient in office tools and data analysis, with advanced skills in Microsoft Excel and PowerPoint being advantageous.
  • Basic financial acumen.
  • Good knowledge of Orange products and services.

Benefits of Joining Orange

Orange Business Brazil has been recognized as a top employer, providing excellent working conditions and fostering talent development. Our comprehensive benefits package includes:

  • Medical and dental plans
  • Life insurance
  • Meal and transportation allowances
  • Bonus programs
  • Gym memberships
  • Daycare services
  • Private pension plans
  • Generous leave policies
  • Employee assistance programs
  • Flexible working arrangements
  • A supportive and inclusive work environment
  • Opportunities for global collaboration.

Department Overview

Orange Business International specializes in managing and integrating international communications, allowing clients to focus on strategic initiatives that drive their business forward. With extensive experience in global communication solutions, we ensure consistent support across 166 countries and territories.

Employment Type

Regular