Senior Sales Operations Manager

Há 13 horas

Rio de Janeiro, Rio de Janeiro, Brasil Oyster Hr Tempo inteiro
Unlock Global Opportunities with Oyster

At Oyster, we're revolutionizing the way companies hire, pay, and care for talent worldwide. As a Senior Sales Operations Manager, you'll play a pivotal role in optimizing our sales and post-sales processes, ensuring seamless communication across teams and driving business growth.

The Role

Location: While this position is posted in a specific location, all of Oyster's positions are fully remote and you can work from home. Forever. To create the best experience for our new hire, this role requires you to be based within +5 / -5 UTC.

Key Responsibilities
  • Design and implement efficient sales and post-sales processes to streamline operations and enhance productivity.
  • Optimize Salesforce CRM and the broader sales tech stack, ensuring scalability and alignment with business goals.
  • Collaborate cross-functionally with Sales, Customer Success, Marketing, and Product teams to ensure smooth alignment and communication.
  • Create and maintain insightful reports and dashboards, ensuring visibility into key metrics and promoting good data hygiene.
  • Assess and improve tools and workflows to support scalable growth and foster continuous improvement.
  • Liaise with the sales enablement team to propose and support initiatives that boost team performance and align with company objectives.
  • Analyze sales data and performance metrics to identify trends, uncover insights, and recommend improvements to processes and strategy.
  • Assist with the sales forecasting process and ensure accurate pipeline data to support informed decision-making.
  • Facilitate seamless handoffs between sales and post-sales teams, improving the customer journey and experience.
  • Drive cross-functional initiatives to identify bottlenecks and opportunities for efficiency across the GTM team.
  • Monitor and ensure compliance with internal policies and procedures to ensure consistency across the sales and post-sales lifecycle.
Core Requirements
  • 5+ years of experience in Revenue Operations, Sales, or GTM operations, with demonstrated experience in driving process improvements and optimizing tools.
  • In-depth understanding of the entire sales lifecycle, from lead generation to customer success.
  • Experience in creating and maintaining reports and dashboards for key metrics.
  • Experience with sales analytics and forecasting tools, using data to drive strategic decisions.
  • Proficiency in Salesforce and common sales tech stacks, including experience in CRM optimization and tool integrations.
  • Proven track record in designing and implementing efficient sales and post-sales processes.
  • Demonstrated ability to drive process improvements and operational efficiency.
  • Proactive problem-solver with a keen eye for detail and the ability to anticipate and resolve issues before they escalate.
  • Excellent cross-functional collaboration skills, particularly with Sales, Customer Success, Marketing, and Product teams.
  • Strong verbal and written communication skills, with the ability to collaborate effectively across departments and time zones.
  • Strong project management skills with the ability to lead cross-functional initiatives.
  • Ability to manage multiple projects simultaneously while effectively prioritizing tasks based on business needs.
  • Experience in a SaaS or technology environment is preferred.
  • (BONUS) Bachelor's degree in Business, Marketing, or a related field.
You'll also need
  • A reliable home internet connection (or be able to get one)
  • Fluent English language skills

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