Sales Support Coordinator

2 meses atrás

Rio de Janeiro, Rio de Janeiro, Brasil Dow Jones Tempo inteiro

About Our Organization:

Dow Jones is a leading global provider of news and business information, delivering content to consumers and organizations worldwide across various formats, including print, digital, mobile, and live events.

With a rich history spanning over 130 years, Dow Jones has established itself as a trusted source of high-quality content, boasting one of the world's largest news-gathering operations globally.

Our portfolio includes renowned publications and products, such as the flagship Wall Street Journal, Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS, and Chemical Market Analytics.

About the Team:

OPIS, a Dow Jones company, specializes in providing price transparency across the global fuel supply chain, encompassing the Spot, Wholesale Rack, and Retail markets.

Our team enables customers to buy and sell energy commodities with confidence, offering multi-platform access to accurate data, real-time news, powerful software, and educational events.

We prioritize reliability, reinforced by personalized customer service and constant innovation, listening to the energy community's needs and responding with flexible and easy-to-use products.

About the Role:

As the Sales Support Coordinator, you will play a vital role in supporting our Global Sales team by providing full administrative support, including the submission of sales orders and recording updates on the CRM system.

You will also have the opportunity to learn the sales process and our diverse, market-leading products, reporting to the Executive Director of Sales and Business Development for Latin America.

Your Responsibilities:

  • Support Field Sales with the contract administration process, including creating new contracts for new customers and amending or correcting existing contracts, ensuring accurate data input into the relevant CRM system and processing through to final billing stage.
  • Validate inbound leads by phone, chat line, or email and assign the lead to the appropriate sales rep based on lead validation guidance.
  • Work closely with Sales Reps, order management team, billing, etc., to ensure sales are accurately recorded and reported in a timely manner.
  • Coordinate between the sales rep and corporate legal in situations where legal input is required.
  • Contribute to process improvements to existing sales support processes.

Your Qualifications:

  • Experience in sales administration, sales support, customer service, or a similar function.
  • Knowledge of and interest in energy commodity markets.
  • English fluency (mandatory).
  • Intermediate or advanced Microsoft Office and Google Suite.
  • Knowledge of NetSuite system (preferred).
  • Spanish fluency (preferred).

Benefits:

Learn more about our comprehensive benefits package.

We are an equal opportunity employer and welcome applications from qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation, please email us at.

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