Head of Agency Operations

Há 5 dias


São Paulo, São Paulo, Brasil TikTok Tempo inteiro
About TikTok

TikTok is a global technology company that specializes in social media and entertainment. Our mission is to inspire creativity and bring joy to our users. We are committed to creating an inclusive and diverse workplace where employees can thrive.

Job Summary

We are seeking a highly experienced and skilled professional to lead our agency operations team. As the Head of Agency Operations, you will be responsible for driving the growth and success of our agency partners. This is a critical role that requires a deep understanding of the live streaming industry and a proven track record of driving business growth.

Key Responsibilities
  1. Agency Business Development and Onboarding

Develop and execute strategies to drive broader market awareness about TikTok's live streaming business opportunities. Proactively promote TikTok LIVE in the content industry and form strategic partnerships with key players in the content and talent business. Onboard new agencies and provide training and support to ensure their success.

Agency Growth and Operations

Build and implement structured agency growth paths and professionalization journeys. Develop training strategies and implementation tactics to help agencies increase revenue and profitability on the platform. Define winning content strategies and drive agencies to implement them. Identify agency management gaps and develop training and coaching materials to guide agencies to implement efficient operation models.

Team Management and Collaboration

Set team-level and individual-level OKRs for each team member. Develop structured progress tracking mechanisms to ensure targets are on track and met. Assess team members' strengths and areas for improvement and develop individualized growth plans. Develop team members' ability in creative problem-solving, effective communication, and results-driven working habits.

Requirements
  1. 5+ years of experience in the tech industry, including live streaming, agency management, or B2B management in the content industry.
  2. 2+ years of people management experience.
  3. Fluency in English and Mandarin to effectively partner with global agencies.
  4. Experience with revenue targets and a proven track record of driving business growth.
  5. Strong communication skills and adaptability to a fast-changing environment.
Preferred Qualifications
  1. Direct experience in live streaming or agency management.
  2. Experience with leading growth plateau breakthroughs and pivoting to success.
  3. Portuguese language skills to communicate with local stakeholders.


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