
Drive Quality Excellence
Há 2 dias
Job Title: Performance Improvement Specialist
About the RoleThis is a unique opportunity to join our organization and drive performance improvement in the quality of Heavy-Duty and Medium-Duty Trucks and Buses. If you're passionate about making a difference on a global scale, working with next-gen technologies, and collaborating with talented teams, then this role could be a perfect match.
Key ResponsibilitiesYou will lead cross-functional pre-investigations, apply data-driven insights, and ensure fast and effective problem resolution for engine-related quality performance.
- Quality Investigation & Resolution:
- Detect, quantify, and prioritize customer quality issues.
- Lead pre-investigations and recommend containment actions (e.g., internal campaigns).
- Use tools like Excel, Power BI, SQL, Minitab to analyze data and support investigations.
- Recommend and present external campaigns to the Campaign Committee.
- Cross-Functional Leadership:
- Lead and coordinate cross-functional teams during the initial phases of quality issues solving process.
- Communicate effectively with stakeholders across departments.
- Support new projects with field experience and contribute to long-term quality roadmaps.
- Customer Voice & Safety:
- Ensure the customer voice is represented in problem-solving processes.
- Identify potential safety-related issues and escalate appropriately.
- Predict and report quality KPIs to the organization.
To succeed in this role, you will bring:
- Engineering degree or equivalent to Master of Science in Mechanical, Electrical, Mechatronics, or Electronics Engineering.
- Strong knowledge of quality tools, root cause analysis, statistical methods, and reliability.
- Fluent in English; Spanish is a plus.
- Familiarity with truck systems and applications is appreciated.
- Proficient in Microsoft Office.
- Experience with Jira, Volvo Portal, LVD, VDA+, KOLA, Impact is appreciated.
- Understanding of the dealer network is a plus.
- Behavioral Competencies:
- Teamwork and global collaboration.
- Problem-solving and analytical thinking.
- Strong communication skills.
- Initiative and ownership.
This role offers the opportunity to work with talented teams, collaborate globally, and drive performance improvement in quality. As a key member of our organization, you will have the chance to grow professionally and personally.
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