Mastering Payment Efficiency

This is a unique opportunity to work in a fast-paced and data-driven environment, where you will play a critical role in maintaining the integrity of our payment operations.

As a Business Operations Analyst, you will be responsible for monitoring and analyzing key performance indicators (KPIs) across multiple countries, identifying opportunities for improvement, and collaborating with internal stakeholders to deliver superior results.

• Monitor and analyze KPIs of all pillars of approval rates, considering technical and integration characteristics of each acquirer, issuer, BIN, product, API responses, ISO messages, and divisions like recurrent and card-on-file payments, card verification, installments, and pre-authorization.
• Lead and propose deep-dive action plans to enhance approval rates at acquirers, partners, issuers, and card schemes; propose and execute country-level actions to improve approvals and conversion rates.
• Design and develop workflows and procedures to streamline payment operations, improving efficiency and effectiveness.
• Build and manage relationships with payments partners (acquirers, issuers, card schemes, and external providers) to ensure optimal performance and operations continuity, and collaborate with partners to implement strategies to improve approval rates.
• Conduct A/B tests with acquirers, focusing on enhancing approval rates and evaluating country approval strategies.
• Stay current with market and technology trends in the payments industry, map opportunities, and provide recommendations to improve EBANX payment operations and approval rates; adapt operational strategies accordingly.
• Create dashboards and visualizations on Kibana/Grafana enabling deeper analysis for conversion rate, including SQL queries for analysis.
• Analyze real-time data to identify patterns and trends to enhance the efficiency and accuracy of Smart Routing strategies using advanced ML techniques.
• Detect anomalies and manage alerts based on ML algorithms; work on continuous improvement of monitoring tools, refining the algorithm and dashboards.
• Collaborate with internal stakeholders (Products, Engineering, Fraud Prevention, Data Analytics, Commercial, Merchant Operations, and Business Architecture) to guarantee and deliver the best approval rates to merchants.

• A self-starter who is comfortable working in a fast-paced and data-driven environment.
• Strong analytical skills with the ability to interpret complex data sets and derive actionable insights.
• Tenacious and resilient with a positive, solution-oriented attitude.
• Detail-oriented mindset with a focus on continuous improvement and optimization.
• Microsoft Excel or Google Sheets skills.

• Previous experience in the payments industry, e-commerce, or similar.
• Experience in process mapping and technical documentation.
• Knowledge about smart routing, anti-fraud solutions, and card schemes authorization products.
• Experience with data visualization and analytical tools (Tableau, Kibana).
• Project management, roadmap, and organizational skills.
• Ability to manage and handle complex situations.
• Bachelor's degree in Business, Technology, or related field.
• Exceptional communication, presentation, and negotiation skills.
• Advanced SQL to write, review, and join queries across multiple databases.
• Advanced English or Spanish.

• Spanish, English, and Portuguese classes.
• WAVES - Program of goals and results (variable compensation).
• EBANX Play - Wellness (Gympass, e-Sports, SESC).
• EBANX Education: financial support for undergraduate, graduate, and MBA programs.
• EBANX Skills: budget for workshops and courses.
• EBANX Flexible: Birthday Day Off.
• Semi-flexible hours (8 hours a day - Monday to Friday).
• EBANX Family: Daycare assistance, extended leave for caregivers, and support program for children and pregnant women.
• EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for EBANXers.
• Life Insurance: 100% paid by EBANX.
• Blue Club: Exclusive discounts for EBANXers in various categories.

Follow us on Instagram and look for the hashtag #ebanxlife to learn more about our company culture.