Cybersecurity Technical Specialist

1 dia atrás

Blumenau, Santa Catarina, Brasil beBeeSecurity Tempo inteiro US$90.000 - US$120.000
Technical Support Professional

The role of the Technical Support Professional is pivotal in ensuring customer satisfaction through timely and effective support for cutting-edge cybersecurity solutions.

This individual plays a vital part in resolving customer issues, identifying and prioritizing critical issues that require immediate attention. They must meet or exceed customer expectations on response quality, timeliness, and overall experience.

Main Responsibilities:
  • Manage customer issues from initial troubleshooting to resolution or escalation, utilizing technical expertise to identify and prioritize critical issues.
  • Maintain high-quality responses, delivered promptly, to ensure customer satisfaction.
  • Serve as the primary point of contact for customer escalations, ensuring issues are resolved efficiently.
  • Collaborate with senior technical teams to document bugs and develop knowledge base articles.
  • Develop innovative solutions to enhance customer experience and process efficiency.
Essential Skills and Qualifications:
  • Minimum 3 years of experience in customer support, technical support, system administration, or related fields.
  • Proficiency in Windows environment, including troubleshooting and diagnosing low-level operating systems and network issues.
  • Possess a passion for solving customer issues and advocating for their success in a fast-paced, highly technical environment.
  • Demonstrate ability to learn new technologies quickly and adapt to changing situations.
  • Exhibit excellent relationship management, customer service, and communication skills.
  • Show ability to work independently and as part of a team, remaining calm under pressure.
  • Professional fluency in English language.
Preferred Qualifications:
  • Experience supporting kernel-level security solutions.
  • Experience working with hybrid environments.
  • Knowledge of security applications such as AV, VPN, Firewall, proxy.
  • Linux troubleshooting experience.
  • Familiarity with Splunk.
  • Experience with troubleshooting Windows and Mac.

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