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Technical Health Services Specialist
2 semanas atrás
A technical specialist responsible for ensuring the optimal functionality of RIS and PACS systems, directly contributing to the effective management of medical images and patient information, and improving healthcare delivery.
Key Responsibilities:
- Provide advanced technical assistance and troubleshooting for RIS and PACS systems, serving as an escalation point for Level 1 support to ensure efficient problem resolution and customer satisfaction.
- Manage escalations to the development team for unresolved issues, with clear documentation and communication to facilitate timely resolutions and system improvements.
- Identify, analyze, and resolve complex issues to minimize disruptions and enhance system performance, implementing problem management frameworks for long-term solutions.
- Coordinate with stakeholders to communicate outages, workarounds, and resolutions, fostering transparency and trust.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field.
- Experience supporting RIS/PACS systems and possession of specialized knowledge in HL7 and DICOM integration, Oracle Database administration certification.
- Excellent analytical and problem-solving skills, with a strong understanding of network configurations, Oracle database management, healthcare data protocols, virtualization technologies, AWS, and Radiology workflows.
- Effective communication skills and a collaborative approach, with an aptitude for adapting to evolving technologies and driving system improvements.
- Relevant certifications such as VMware Certified Professional - Data Center Virtualization and AWS Cloud Practitioner are preferred.
- Advanced English proficiency.
How We Work Together:
We believe that working together is essential for achieving our goals. Field roles involve working outside the main facilities at customers' or suppliers' locations.
About Our Organization:
We are a health technology company dedicated to providing quality healthcare services. Join us to make a difference.
Learn more about our business.
Discover our history.
Learn more about our purpose.
If you meet many of the requirements and are interested, we encourage you to apply. You might be the right fit for this or other roles at our organization.
