Expert Technical Support Specialist
Há 2 dias
Expert Technical Support Specialist
We are seeking a skilled technical professional to provide advanced support for our radiology information systems (RIS) and picture archiving and communication systems (PACS). This role will play a critical part in ensuring the optimal functionality of these systems, thereby enhancing healthcare delivery.
Key Responsibilities:
- Provide expert technical assistance and troubleshooting for RIS and PACS systems, serving as an escalation point for Level 1 support to ensure efficient problem resolution and customer satisfaction.
- Manage escalations to the development team for unresolved issues, with clear documentation and communication to facilitate timely resolutions and system improvements.
- Identify, analyze, and resolve complex issues to minimize disruptions and enhance system performance, implementing problem management frameworks for long-term solutions.
- Coordinate with stakeholders to communicate outages, workarounds, and resolutions, fostering transparency and trust.
About This Role
- You hold a Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field.
- You have solid experience supporting RIS/PACS systems and possess specialized knowledge in HL7 and DICOM integration, Oracle Database administration certification.
- You demonstrate excellent analytical and problem-solving skills, with a strong understanding of network configurations, Oracle database management, healthcare data protocols, virtualization technologies, AWS, and Radiology workflows.
- You demonstrate effective communication skills and a collaborative approach, with an aptitude for adapting to evolving technologies and driving system improvements.
- Relevant certifications such as VMware Certified Professional - Data Center Virtualization and AWS Cloud Practitioner are preferred.
- You have advanced English proficiency.
Benefits of Working With Us
We believe that every human matters. Our mission is to ensure everyone has access to quality healthcare. If you're passionate about making a difference and have the skills and expertise required for this role, we encourage you to apply.
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