Support Specialist Advisor

Há 6 dias


Blumenau, Santa Catarina, Brasil beBeeTechnical Tempo inteiro US$69.978 - US$86.167

Job Role: Technical Support Specialist

Our team is looking for a skilled and dedicated individual to ensure optimal functionality of RIS and PACS systems, directly contributing to the effective management of medical images and patient information, thereby improving healthcare delivery.

Responsibilities:

  1. Provide advanced technical assistance and troubleshooting to resolve complex issues related to RIS and PACS systems. Serve as an escalation point for Level 1 support, ensuring efficient problem resolution and customer satisfaction.
  2. Manage escalations to the development team for unresolved issues, ensuring clear documentation and robust communication to facilitate timely resolutions and system improvements.
  3. Lead the identification, analysis, and resolution of complex issues to minimize disruptions and improve system performance. Implement problem management frameworks for long-term solutions and recurrence prevention.
  4. Coordinate with stakeholders to communicate outages, workarounds, and resolutions effectively, ensuring transparency and fostering trust.


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