
Technical Support Advisor
Há 2 dias
Empowering customers with top-notch support is at the heart of our mission. Our team delivers transformative solutions to secure and ensure compliance of the supply chain in major industry sectors such as pharmaceuticals and food.
As a Technical Support Specialist, you will be the first point of contact for our customers via our online service platform, providing Level 1 support to customers in collaboration with Level 2 Technical Support Specialists.
Key Responsibilities:- Log all calls and interactions into CRM software
- Participate in case assignation process with plant managers
- College diploma in a technical field (electrical, electronic, computer science, networking)
- Experience in customer relationship management
- Fluency in English, Portuguese, Spanish
- Excellent communication skills
- Good sense of organization and priorities
- Customer service oriented
- Flexible work schedules
- Remote working mode
- Competitive compensation
- Healthcare plan
- Meal allowances
- Gympass
- Employee Assistance Program (EAP)
- Activities organized by committees
We foster a culture that promotes employee growth, diversity, and inclusion. Our commitment to excellence drives us to continuously improve our products and services.
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