Experience Technical Support Specialist

Há 2 dias

Campinas, São Paulo, Brasil beBeeExcellence Tempo inteiro R$80.000 - R$120.000

About Us

At our company, we strive to create a culture that celebrates diversity and inclusion. We believe that everyone should have the opportunity to grow and thrive in their careers.

The Role

We are seeking an experienced professional to join our team as a Technical Product Advisor. This role will be responsible for maintaining alignment between after-sales policies and procedures to minimize waste and ensure financial strength.

Key Responsibilities:

  • Maintain and strengthen alignment between BRP after-sales policies and procedures to minimize waste and ensure financial strength.
  • Support dealer/distributor networks with technical concerns to ensure consistent brand promise and product performance.
  • Deliver technical support for powersports products with consistent service levels, ensuring warranty decisions and practices align with company expectations.
  • Resolve product-related problems to improve future products, and identify communication needs.
  • Ensure alignment of internal and external stakeholders on warranty decisions and practices.

Requirements:

To be successful in this role, you will need:

  • 5+ years of experience in after-sales and support, with a focus on problem-solving and improving the service experience.
  • Successful experience managing support teams, including hiring, mentoring, and training.
  • Strong negotiation, communication, verbal, and written skills.
  • Technical background with experience in powersports products or similar industries.
  • Ability to connect product, dealer support, and customer experience.
  • Strong proficiency in Portuguese and English (written and verbal), with additional languages an advantage.

Benefits:

This position offers a hybrid work arrangement with 2-3 days in the office. You will be based in Campinas, Brazil, and will have the opportunity to work with a dynamic team who share your passion for innovation and excellence.

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