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Software Support Specialist
2 semanas atrás
We're seeking a skilled Software Support Specialist to provide exceptional technical assistance to our customers. This role involves responding to customer inquiries, identifying and troubleshooting reported issues, and delivering timely resolutions.
Main Responsibilities:- Offer top-notch software support through various communication channels.
- Engage with customers to gather information and resolve their concerns.
- Collaborate with internal teams to identify and address underlying system problems.
- Proficiency in software-related technologies or equivalent education.
- Fluent English language skills for written and verbal communication.
- Ability to work standard business hours and maintain flexible availability.
- Previous experience in software support, preferably with complex systems.
- Demonstrated analytical and problem-solving abilities.
- Customer-focused mindset with excellent interpersonal and service-oriented skills.
To succeed in this role, you should possess strong technical knowledge and enjoy interacting with customers. We offer a competitive compensation package, including a bonus structure and comprehensive benefits. If you're passionate about providing exceptional customer service, we encourage you to apply.
