VOIP Support Specialist

Há 6 dias

Campinas, São Paulo, Brasil beBeeVOIPCARE Tempo inteiro R$4.000 - R$7.500
Job Title: VOIP Support Specialist

Description:
We are looking for a skilled and experienced VOIP support specialist to join our team. The ideal candidate will have a strong background in VOIP systems, protocols, and technologies.

Key Responsibilities:
- Configuration, management, and troubleshooting of VOIP systems.
- Analyzing complex VOIP issues related to call quality, SIP messaging, RTP media streams, and performance of VOIP gateways and media servers.
- Assisting customers to make changes to the phone system and service.
- Porting phone numbers
- Work with network team to resolve any network related problems impacting VOIP service.
- Work with upstream carriers and other vendors to resolve issues.
- Manage remote installation of internet & VoIP service with on-site technicians
- Develop and maintain support documentation for network problems and solutions.

Requirements:
- At least 3+ years of experience as VOIP support specialist/engineer
- Managed services support experience
- Experience with soft switch (Asterisk, Freepbx, FreeSwitch, 2600hz Kazoo)
- In-depth understanding of VOIP protocols such as SIP and RTP.
- Strong troubleshooting skills for diagnosing complex VOIP issues.
- Experience using protocol analyzers (such as wireshark) for signaling and interpreting the results.
- Knowledge of IP phones & provisioning such as Grandstream, Polycom, Yealink
- Ability to collaborate effectively with support teams and external partners.
- Experience with VoIP monitoring tools such as voipmonitor, homer.
- Must be organized and ability to document how-to and common troubleshooting steps.
- Ability to collaborate and communicate effectively with support teams, external partners, and clients.
- Excellent communication and customer service skills.

Preferred Skills:
- Be able to speak & write English fluently
- GCP, AWS server management
- Experience with Linux

Working Hours:
M-F 6am to 8pm Central Time, rotating shifts

  • Technical Support

    4 semanas atrás

    Campinas, São Paulo, Brasil The Methodical Group Tempo inteiro

    **Job Title/Position**: VOIP Senior Support Engineer**Responsibilities**:- Configuration, management, and troubleshooting of VOIP systems.- Analyzing complex VOIP issues related to call quality, SIP messaging, RTP media streams, and performance of VOIP gateways and media servers.- Assisting customers to make changes to the phone system and service.- Porting...

  • Technical Support

    Há 6 dias

    Campinas, São Paulo, Brasil The Methodical Group Tempo inteiro

    **Job Title/Position**: VOIP Senior Support Engineer**Responsibilities**:- Configuration, management, and troubleshooting of VOIP systems.- Analyzing complex VOIP issues related to call quality, SIP messaging, RTP media streams, and performance of VOIP gateways and media servers.- Assisting customers to make changes to the phone system and service.- Porting...

  • Electrotechnical Support Specialist

    Há 3 dias

    Campinas, São Paulo, Brasil beBeeElectrotechnical Tempo parcial US$60.000 - US$75.000

    Electrotechnical Support SpecialistWe are seeking an experienced Electrotechnical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support via calls and emails, assuming ownership of technical issues, and resolving support inquiries of various difficulties.Key Responsibilities:Provide top-notch...

  • Software Support Specialist

    1 semana atrás

    Campinas, São Paulo, Brasil beBeeSoftware Tempo inteiro R$35.000 - R$40.000

    Software Support SpecialistWe're seeking a skilled Software Support Specialist to provide exceptional technical assistance to our customers. This role involves responding to customer inquiries, identifying and troubleshooting reported issues, and delivering timely resolutions.Main Responsibilities:Offer top-notch software support through various...

  • IT Support Specialist

    Há 2 dias

    Campinas, São Paulo, Brasil beBeeTechnical Tempo inteiro R$50.000 - R$70.000

    Job DescriptionWe are looking for a highly skilled and motivated individual to join our team as an IT Support Specialist. This is an excellent opportunity to gain hands-on experience in the field of information technology and work closely with our development team.The successful candidate will be responsible for providing technical support to users,...

  • Operational Support Specialist

    2 semanas atrás

    Campinas, São Paulo, Brasil beBeeOperational Tempo inteiro R$90.000 - R$120.000

    Job OverviewThe role of an Operational Support Specialist plays a pivotal part in ensuring the seamless functioning of the Structured Product business. Key responsibilities include providing front-to-back operational support to clients and customers, encompassing trade position reconciliation, cash flow management, trade lifecycle management, trade...

  • Network Support Specialist

    3 semanas atrás

    Campinas, São Paulo, Brasil Kyndryl Tempo inteiro

    570451BR**Why Kyndryl**- Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively...

  • Sales Support Specialist

    2 semanas atrás

    Campinas, São Paulo, Brasil Marel Tempo inteiro

    Sales Support Specialist FULL TIME26 AUG 2025BR - CAMPINAS Estamos em busca de um Especialista de Suporte a Vendas para atuar em nossa equipe de Operações de Vendas na América Latina . Esta posição é estratégica para garantir que os pedidos de nossos clientes fluam com excelência, conectando áreas como Engenharia de Pedidos, Supply Chain e...

  • Technical Support Advisor

    Há 7 dias

    Campinas, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$4.395 - R$6.485

    Customer Service ExcellenceEmpowering customers with top-notch support is at the heart of our mission. Our team delivers transformative solutions to secure and ensure compliance of the supply chain in major industry sectors such as pharmaceuticals and food.As a Technical Support Specialist, you will be the first point of contact for our customers via our...

  • Java Technical Support Specialist

    2 semanas atrás

    Campinas, São Paulo, Brasil beBeeTechnical Tempo inteiro R$800.000 - R$1.000.000

    Job SummaryWe are seeking an experienced Java Support Specialist to join our team. This is a fantastic opportunity for someone who is passionate about providing exceptional technical support and driving results.Key Responsibilities:Investigate and resolve complex technical issues, collaborating with cross-functional teams as needed.Provide mentorship and...