
Electrotechnical Support Specialist
Há 4 horas
We are seeking an experienced Electrotechnical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support via calls and emails, assuming ownership of technical issues, and resolving support inquiries of various difficulties.
Key Responsibilities:- Provide top-notch technical assistance to clients through various communication channels
- Take charge of troubleshooting complex technical problems and resolve them efficiently
- Gather essential data to ensure accurate issue resolution and improve future ticket handling
- Maintain up-to-date knowledge of our products and services
- Support on-site activities for technicians, customers, and subcontractors
- Manage and update records of failures, maintenance activities, and bugs
- Excellent English communication skills (C1 level or higher)
- Minimum 2-4 years of experience in technical support, field service, or related technical roles
- Strong foundation in basic electrical concepts (Amps, Volts, Watts, load balancing) is mandatory
- Experience communicating with electricians, contractors, or technically-minded individuals
- Familiarity with construction plans or wiring schematics
- Proficiency in Google Workspace, Help Scout, or similar ticketing systems
- Experience with Pipeline Deals CRM and QuickBooks
- Exceptional interpersonal skills
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VOIP Support Specialist
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Software Support Specialist
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Operational Support Specialist
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Network Support Specialist
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Technical Support Advisor
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Sales Support Specialist
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Java Technical Support Specialist
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Customer Support Specialist
Há 5 dias
Campinas, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro R$120.000 - R$240.000As a key member of our team, the Customer Support Manager plays a pivotal role in delivering exceptional service to clients.Key Responsibilities:Gather customer needs and issues, and act on them by assigning tasks to the support teamCollaborate closely with the marketing department to comprehend campaign performance and guarantee client...