Robotics Partner Liaison

Há 3 dias

Brasil beBeeCustomerSuccess Tempo inteiro US$42.000
Job Overview

We are seeking a skilled professional to serve as the primary point of contact for our clients' rapidly growing portfolio of robotics partners.

This role involves owning the end-to-end customer journey, from onboarding and project coordination to ensuring long-term satisfaction and growth.

The ideal candidate will have excellent organizational skills, the ability to manage multiple projects, track deliverables, and coordinate resources effectively.

A strong understanding of robotics, AI, or automation is necessary to discuss use cases with customers and engineers, while technically credible without being a hands-on engineer.

Responsibilities
  • Serve as the dedicated, single point of contact for an assigned portfolio of customers, building strong, long-lasting relationships at all levels (technical teams to executive leadership).
  • Lead customer onboarding processes, define key milestones, and ensure a smooth transition from sales to implementation.
  • Track project progress, align internal accomplishments with customer expectations, identify roadblocks, and coordinate solutions.
  • Plan, schedule, and lead recurring customer meetings, including project updates and business reviews, coordinating relevant internal stakeholders as needed.
  • Maintain proactive communication, provide timely updates, address inquiries, and manage expectations.
  • Act as the customer's internal advocate, triage issues, coordinate with engineering/product/support for resolution, and communicate status clearly.
Requirements
  • Experience (5+ years): Proven customer-facing experience such as Client Manager, Customer Success Manager, Account Manager, or Project Manager in robotics, industrial automation, deep tech, or complex B2B software.
  • Customer Empathy & Relationship Building: Passion for understanding customer needs and building long-term trusted relationships; ability to handle challenging situations with a problem-solving mindset.
  • Technical Acumen: Sufficient understanding of robotics, AI, or automation to discuss use cases with customers and engineers.
  • Exceptional Communication: Strong written and verbal communication skills for diverse technical and business stakeholders.
  • Organization & Project Management: Excellent organizational skills with the ability to manage multiple projects, track deliverables, and coordinate resources.
Benefits

This is a full-time position with flexible working hours, specifically 9 am to 5 pm PST. The compensation package includes a competitive salary range of $3,500-$4,000 USD per month.

Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Business Development and Information Technology
  • Industries: Software Development and Technology, Information and Internet

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