
Microsoft Infrastructure Professional
1 semana atrás
Elevate Your Career as a Microsoft Infrastructure Specialist
As a key member of our operations team, you will be at the forefront of maintaining critical facilities infrastructure in our data centers. You will work closely with a tight-knit team to deliver best-in-class service to our customers, embracing diversity and contributing to an equitable work environment that is foundational to our core values.
Key Responsibilities:- Operate, maintain, and document managed hosting environments according to product descriptions.
- Act on incidents, requests, and technical problems, ensuring environment normalization.
- Plan and implement changes (corrections, migrations, and improvements).
- Conduct root cause analysis and propose technical and operational improvements.
- Provide technical support to N1 and N2 teams, including escalations.
- Participate in projects as a technical specialist.
- Identify opportunities for improvement and new business ventures.
- Provide telephone support to clients and participate in on-call rotations.
- Monitor processes with vendors and clients, ensuring timeliness and quality.
- Manage service requests (activation/deactivation of products).
- Substantial experience with Microsoft operating systems (level 3 and root cause analysis).
- Experience with virtualization (Hyper-V and VMware).
- Extensive experience with Microsoft tools.
- Knowledge of SQL Server databases.
- Experience with planning and executing changes.
- Proficiency in English.
- Availability to work night shifts, from 22:00 to 07:00.
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