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Field Technician
Há 1 mês
Job Summary
We are seeking a skilled Field Technician to join our team in Sao Paulo, Brazil. The successful candidate will be responsible for resolving technical issues on-site and providing exceptional customer service.
Key Responsibilities
- Resolve technical issues on-site, including hardware and software problems.
- Provide technical support and guidance to customers.
- Install, maintain, and optimize desktop and notebook equipment at client sites.
- Perform diagnostic tests and resolve performance issues with equipment.
- Perform maintenance and repair services as needed.
- Ensure customer satisfaction by providing proactive maintenance and configuration advice.
- Train customers on system operation and maintenance.
- Support the creation of technical documentation for problem resolution.
- Follow established procedures, checklists, and scripts for customer support.
- Adhere to internal policies and procedures.
About NTT DATA
NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Equal Opportunities Employer
NTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.