Global Technical Operations Lead
Há 5 dias
Job Description
This is a technical leadership role that oversees the coordination of technical staff operations to ensure proper resolution of company/client problems. The position involves participating in the development and delivery of ResMed Service Center trainings on ResMed's LATAM customer base, serving as a liaison between customer-facing staff, Quality, Product management, technical service & customer care.
The ideal candidate will have an in-depth understanding of TSV repair shop processes, internal and external customer requirements, compliance and complaint handling, and data mining techniques. This role also serves as a technical advisor to the Technical Services Department and supports all activities that facilitate Technical Service Operations regarding warranty and out-of-warranty repair work or processing.
About the Role
We are seeking an experienced professional to lead our technical operations team. As Global Technical Operations Lead, you will be responsible for:
- Acting as an SME in ResMed products and assisting customers with complex issues involving diagnosis, repair, and testing of ResMed products.
- Managing the whole lifecycle of technical or quality-related client issues until resolution; leading LATAM's investigation and resolution of root causes of such issues.
- Ensuring availability of work tools, machines, and other necessary equipment required for the performance of job duties.
- Monitoring and reporting trends regarding failure modes of ResMed products. Evaluating and recommending cost-effective solutions to mitigate product problems and increase customer satisfaction, as appropriate.
- Interfacing and participating with QA/RA to ensure all complaints are handled efficiently, including the appropriate escalation to Product Development.
- Ensuring appropriate technical knowledge base and applicable documentation are maintained for support of all ResMed Products.
Requirements
To be successful in this role, you will need:
- A bachelor's degree in an engineering or related field.
- A minimum of 5 years of medical device experience in a warranty and/or non-warranty repairs environment; combination of education and experience will be considered.
- Certifications and/or coursework in the following areas preferred: Project Management, BioMed Technician.
- Seniority Experience / Expertise are required in one or more of the following areas: Technical Training, Management, and Tiered level support – ability to operate at Tier II/III level.
- General knowledge of Microsoft Office and experience creating procedural documentation.
What We Offer
We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, plus benefits including health insurance, retirement plan, and paid time off. We are an equal opportunity employer and provide equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
-
Global Clinical Operations Lead
Há 1 mês
São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiroJob Title: Lead, Global Clinical OperationsJob Summary: We are seeking a skilled Lead, Global Clinical Operations to join our team at Johnson & Johnson. As a key member of our organization, you will be responsible for leading global clinical operations, including learning & training and learning technology administration.Key Responsibilities: Oversee global...
-
Global Technology Operations Specialist
2 semanas atrás
São Paulo, São Paulo, Brasil Smallworld Fs Tempo inteiroJob Title: Global Technology Operations SpecialistAt SmallWorld Fs, we're committed to providing exceptional service to our customers. As a Global Technology Operations Specialist, you will play a key role in ensuring the smooth operation of our technology ecosystem. Key Responsibilities:- Collaborate with project teams to identify and deliver IT operations...
-
SAP Technical Lead Expert
Há 2 dias
São Paulo, São Paulo, Brasil msg global solutions Tempo inteiroJob Summary=msg global solutions is looking for an experienced SAP Technical Lead to join our team. The successful candidate will be responsible for leading the implementation of SAP solutions for our clients.Key ResponsibilitiesPlan, coordinate, and execute SAP projects, ensuring timely and within budget delivery.Lead cross-functional teams to design and...
-
Senior Operations Analyst – DiDi Global
4 semanas atrás
São Paulo, São Paulo, Brasil DiDi Global Tempo inteiroAbout the Role:As a key member of the Operations team at DiDi Global, you will play a pivotal role in driving business growth and defining operational strategies. This data-driven position requires a unique blend of consumer insights and business acumen.Key Responsibilities:Contribute to the development and execution of business operations...
-
Support Operations and Network Lead
4 semanas atrás
São Paulo, São Paulo, Brasil Latitude, Inc. Tempo inteiroSupport Operations and Network LeadAt Latitude.sh, we're seeking a highly skilled Support Operations and Network Lead to oversee the teams responsible for providing exceptional customer support and ensuring the smooth operation of our global network and server infrastructure. As a key member of our team, you will lead efforts to maintain operational...
-
Global Clinical Operations Lead
4 semanas atrás
São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiroJob Title: Global Clinical Operations LeadJob Summary:We are seeking a highly skilled Global Clinical Operations Lead to join our team at Johnson & Johnson. As a key member of our Clinical Trial Learning and Training organization, you will be responsible for developing and implementing training strategies and designs for clinical trial training and global...
-
São Paulo, São Paulo, Brasil DiDi Global Tempo inteiroCompany Overview:DiDi Global is a leading technology company in Latin America, driving growth and innovation in the region.Estimated Salary Range:$120,000 - $180,000 per yearJob Description:We are seeking a highly skilled Strategic Operations Business Analyst to join our team at DiDi Global. As a key member of our operations team, you will be responsible for...
-
Technical Support Specialist for Network Operations
1 semana atrás
São Paulo, São Paulo, Brasil Motorola Solutions Tempo inteiroJob Summary:This role is responsible for providing Tier 2 technical support within the Motorola Solutions Managed Services Network Operations Center (MS-NOC). The successful candidate will verify swift and accurate response to all alerts, ensuring the repair or escalation of issues as appropriate.Key Responsibilities:Act as a technical escalation point for...
-
Global Operations Director
4 semanas atrás
São Paulo, São Paulo, Brasil Sandvik Group Tempo inteiroDormer Pramet is a global manufacturer and supplier of tools for the metal cutting industry. Our international presence spans three production units and sales offices in 20 countries. We solve engineering challenges across various sectors, including maintenance and repair operations, general engineering, heavy machining, railway, and airframe assembly. Our...
-
Global Operations Efficiency Expert
Há 7 dias
São Paulo, São Paulo, Brasil MongoDB Tempo inteiroAbout MongoDBMongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI.Our industry-leading developer data platform, MongoDB Atlas,...
-
Global Technical Architect
4 semanas atrás
São Paulo, São Paulo, Brasil ADP Tempo inteiroRole Overview:As a key member of ADP's Global Integration Center, the Global Solution Designer is responsible for designing the technical components of ADP's Global Payroll products, solutions, and services for multinational clients.This client-facing role involves setting the technical design, managing client expectations, and guiding clients through...
-
Technical Art Lead
4 semanas atrás
São Paulo, São Paulo, Brasil Pole To Win International Tempo inteiroJob SummaryPole To Win International is seeking a highly skilled and experienced Technical Art Lead to join our team. As a Technical Art Lead, you will be responsible for leading our technical art team, bridging the gap between art and engineering to ensure the highest quality visual and interactive experiences.Key ResponsibilitiesLead and mentor a team of...
-
Cloud Technical Lead
3 semanas atrás
São Paulo, São Paulo, Brasil SAS - Global Tempo inteiroAs a Cloud Technical Lead at SAS - Global, you will be responsible for driving the strategic direction of our cloud technology initiatives. With a focus on hybrid cloud solutions, you will work closely with cross-functional teams to design and implement scalable, secure, and highly available cloud-based systems.We are a leader in data and AI, and through our...
-
Global Technical Architect
4 semanas atrás
São Paulo, São Paulo, Brasil ADP Tempo inteiroKey Responsibilities:As a member of ADP's Global Integration Center, the Global Solution Designer (GSD) is responsible for designing the essential components of ADP's Global Payroll products, solutions, and services for our multinational corporation clients.The GSD sets the technical design, manages client expectations, projects confidence in ADP's...
-
Technical Lead
3 semanas atrás
São Paulo, São Paulo, Brasil Thomson Reuters Tempo inteiroAs a Technical Lead, you will play a key role in shaping the technical direction of our software development team.Responsibilities include:Leading a team of software engineersDesigning and implementing software solutionsCollaborating with cross-functional teamsMentoring junior engineers
-
Support Operations Lead
4 semanas atrás
São Paulo, São Paulo, Brasil Maxihost Tempo inteiro**About Latitude.sh**We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud infrastructure.As the Leader of Support for Operations and Network Operations, you will oversee the teams responsible for providing exceptional customer support...
-
Trade Operations Lead
1 semana atrás
São Paulo, São Paulo, Brasil Catho Online Ltda. - BR - Chefe Tempo inteiroBrazil Trade Operations Leadership RoleWe are seeking a seasoned Trade Operations professional to lead Trade & Loans Operations in Brazil, a complex market with significant growth opportunities.This senior leadership role oversees ~70 FTEs and $5.7MM in operating budget, driving business outcomes and operational excellence.Key Responsibilities:Manage...
-
Revenue Operations Regional Lead
Há 1 mês
São Paulo, São Paulo, Brasil Adyen Tempo inteiroRevenue Operations Regional LeadAt Adyen, we're looking for a Revenue Operations Regional Lead to partner with our regional leadership team to identify opportunities to effectively execute revenue-generating activities. As a trusted business partner, you'll align and consult with key stakeholders on how to adopt and implement global revenue-generating best...
-
Senior Commerce Operations Lead
3 semanas atrás
São Paulo, São Paulo, Brasil Catho Online Ltda. - BR - Lead Tempo inteiroCommerce Strategy and Operations ManagerCatho Online Ltda. - BR - Lead is seeking a skilled Commerce Strategy and Operations Manager to drive business growth in the commerce industry. This role involves identifying opportunities to improve creator experiences, developing strategies to increase commerce creator scale, and building processes to support partner...
-
Global Supply Chain Director of Automotive Operations
3 semanas atrás
São Paulo, São Paulo, Brasil Evermonte Tempo inteiroGlobal Supply Chain Director RoleWe are seeking an experienced Global Supply Chain Director to lead our automotive supply chain strategy. This role will be responsible for structuring and managing demand planning, ensuring alignment between operations and commercial projections.Main ResponsibilitiesDevelop and implement global supply chain strategies,...