Technical Support Specialist for Network Operations

1 semana atrás


São Paulo, São Paulo, Brasil Motorola Solutions Tempo inteiro

Job Summary:

This role is responsible for providing Tier 2 technical support within the Motorola Solutions Managed Services Network Operations Center (MS-NOC). The successful candidate will verify swift and accurate response to all alerts, ensuring the repair or escalation of issues as appropriate.

Key Responsibilities:

  • Act as a technical escalation point for Network Operations Centre (NOC) staff or Field Engineers requiring technical assistance.
  • Provide technical user support and customer service.
  • Be available for occasional after-hours call-out from the NOC to assist in resolving urgent system problems.
  • Learn in-depth operations of in-service equipment and systems.

Requirements:

  • 5+ years of customer or technical support experience.
  • Prior Network Operating Center experience.
  • Ability to troubleshoot Infrastructure.
  • Implementation or support of sophisticated radio communications networks or systems.

Estimated Salary: $85,000 - $110,000 per year

About Us:

Motorola Solutions is a global leader in mission-critical communications. We help public safety agencies and enterprises keep people safe and communities connected. Our solutions power the most critical communication networks around the world.


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