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Technical Support Specialist

4 semanas atrás

São Paulo, São Paulo, Brasil Collinson Tempo inteiro

We craft exceptional customer experiences by leveraging our expertise and innovative products. Our comprehensive services empower global brands to acquire, engage, and retain discerning customers.

Key Responsibilities:

As a Technical Support Specialist, you will provide expert technical and administrative support for our proprietary registration system, ensuring seamless operations across the Americas. You will maintain a professional representation of the team and the company, working closely with lounge partners to implement or upgrade technology, train personnel, and communicate system functionality.

Requirements:

  • Quickly comprehend existing tools, procedures, and reporting processes.
  • Configure and troubleshoot mobile point of sale and card reader devices.
  • Resolve issues over the phone or via remote access in a timely manner and escalate them to senior team members when necessary.
  • Provide administrative support to end-users, including inquiries for supplies, hardware replacement, month-end packages coordination, and escalation of monthly reconciliation issues.
  • Support the Business Operations Team in special projects.

Desirable Skills and Experience:

  • Bachelor's Degree or equivalent business experience.
  • Minimum of 1 year of technical and/or administrative support experience.
  • Bilingual (Portuguese and Spanish/English).
  • Experience in business solutions.
  • Proficiency with Microsoft Office tools: Word, Excel, PowerPoint.
  • Proficiency with Microsoft Windows 10.
  • Proficiency with data analysis tools a plus.
  • Proficiency with Android OS.
  • Basic networking skills.
  • Excellent interpersonal, written, and oral communication skills.
  • High standards of conduct and professionalism.
  • Self-motivated and able to work with a team.
  • Strong organizational, problem-solving, and analytical skills.
  • Experience with multi-national, multi-cultural organizations a plus.